Aerie - Sales Associate - 30 Hours

American Eagle Outfitters, Inc.; Lerma; Presencial; MXN 150.000 - 230.000; Jornada completa

Descripción de la vacante

American Eagle Outfitters, Inc. in Mexico is seeking a Sales Associate to generate sales by delivering exceptional customer experiences. You will assist customers, maintain a neat store, and promote AE and Aerie brands while applying customer-first values.

The role requires strong communication, teamwork, and the ability to multitask in a fast-paced environment; you will handle register sales, stock, and knowledge of loyalty programs to drive daily goals.

Formación

• Strong verbal and written communication with customers and colleagues.
• Collaborative skills and the ability to work well within a team.
• Ability to receive feedback and take appropriate action.
• Able to stand and move about for extended periods with short breaks.
• Flexibility to work evenings, weekends and holidays.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Proficient with technology and store systems.

Responsabilidades

• Consistently deliver a positive customer experience and meet daily sales goals.
• Promote AE loyalty programs and inform customers about each program.
• Utilize store tools to provide product knowledge and enhance engagement.
• Support fellow employees by sharing knowledge and helping with tasks.
• Suggest looks and trends to customers based on individual style.
• Drive brand awareness for AE and Aerie through cross-channel interactions.
• Process register transactions quickly and accurately in line with cash handling procedures.
• Restock and organize merchandise, and manage backroom SOPs.
• Resolve customer concerns in line with policy and with customer satisfaction in mind.
• Adhere to all company policies and procedures.

Conocimientos

Communication

Teamwork

Feedback

Stamina

Flexible schedule

Multitasking

Tech proficiency

Descripción del empleo

The Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the store is neat, clean and well-presented at all times. The Sales Associate is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience.

REPORTS TO: Store Management Team

SUPERVISES: N/A

RESPONSIBILITIES:

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

QUALIFICATIONS:

• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
• Available to work a flexible schedule to include evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

About Us

Built on a platform of power, positivity and no photo retouching - inspiring people to love their real selves. Aerie is a fast-growing lifestyle brand offering intimates, apparel, activewear, and swim collections. With the #AerieREAL™ movement, we celebrate our community by advocating for body positivity and the empowerment of all women. As part of our Real Good promise, we create swimsuits, bras, and underwear with materials made from recycled polyester, recycled nylon fabric or sustainably sourced cotton.

AEO is a patron that offers equality in its recruitment processes and is committed to complying with all Federal and local laws and regulations. AE Mexico prohibits discrimination against partners or applicants because of race, color, creed or religion, citizenship or non-citizen, sex (including pregnancy), sexual orientation, identity or expression of gender, marital status or co‑existence, victims of domestic violence or harassment, genetic information or genetic pre-disposition, military situation or any veterans protected by law. All of the above applies to all activities at AE Mexico including, among others: recruitment, hiring, compensation, allowances, training, promotions, personal evaluations, discipline and termination process of a working relationship. AE Mexico also protects any different religion or capacity in accordance with the current law.