AE - Sales Associate - 36 Hours

AEO; Metepec; Sur place; MXN 134 000 - 201 000; Temps partiel

Résumé du poste

A leading retail company in Metepec is seeking a Sales Associate. The role requires generating sales by delivering exceptional customer service and maintaining store presentation. Previous retail experience and strong communication skills are preferred. Candidates must be flexible in scheduling, including evenings and weekends.

Qualifications

• Previous retail experience preferred.
• Strong communication skills with customers and team.
• Ability to work well within a team.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to stand and move for extended periods; multitask in a fast-paced environment.
• Comfort with technology and store systems.

Responsabilités

• Deliver positive customer experience and achieve sales goals.
• Promote brand loyalty and inform customers about programs.
• Handle register transactions quickly and accurately.
• Support teammates and share knowledge to complete tasks.
• Assist customers with styling and suggest current trends and promotions.
• Drive brand awareness for AE and aerie across channels.
• Process register sales accurately following cash procedures.
• Restock and organize merchandise on the floor and in backrooms.
• Maintain neat and safe store environment and SOPs for stock handling.
• Resolve customer concerns in line with policy and escalate when needed.
• Follow all company policies and procedures.

Connaissances

Strong verbal and written communication skills

Collaborative skills

Ability to receive feedback

Ability to handle multiple tasks

Proficient with technology

Outils

POS systems

Cash handling

Description du poste

POSITION SUMMARY

The Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the store is neat, clean and well-presented at all times. The Sales Associate is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience.

POSITION TITLE

Sales Associate

REPORTS TO

Store Management Team

SUPERVISES

N/A

RESPONSIBILITIES

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

QUALIFICATIONS

• Previous retail experience preferred.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
• Available to work a flexible schedule to include evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast‑paced and deadline‑oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.