AE - Sales Associate - 30 Hours

American Eagle Outfitters Inc.; Santiago de Querétaro; Presencial; MXN 133.920 - 267.840; Jornada completa

Descripción de la vacante

Join a leading American apparel brand as a Sales Associate, where you will play a crucial role in delivering an exceptional shopping experience. This position requires you to embody the company's values while maximizing sales through knowledgeable service and customer engagement. You'll be part of a vibrant team, responsible for maintaining store standards and promoting brand loyalty. If you thrive in a fast-paced environment and are passionate about fashion, this opportunity is perfect for you. Become part of a community that inspires self-expression and celebrates uniqueness, all while contributing to a positive customer experience.

Formación

• Strong communication skills with customers and team members.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsabilidades

• Deliver exceptional customer service to achieve sales goals.
• Maintain a neat and organized store environment at all times.
• Promote brand loyalty through knowledge of loyalty programs.

Conocimientos

Verbal Communication

Written Communication

Team Collaboration

Customer Service

Time Management

Technology Proficiency

Descripción del empleo

The Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly, and knowledgeable service and ensuring the store is neat, clean, and well-presented at all times. The Sales Associate is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience.

REPORTS TO: Store Management Team

SUPERVISES: N/A

RESPONSIBILITIES:

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean, and organized sales floor, cash wrap, fitting room, and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization, and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

QUALIFICATIONS:

• Strong verbal and written communication skills specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
• Available to work a flexible schedule to include evenings, weekends, and holidays.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

About Us

American Eagle is a leading American jeans and apparel brand, the go-to destination for casual style, embraced by generations of youth since 1977. We are rooted in authenticity, powered by positivity, and inspired by our community. Our collections are designed to inspire self-expression and empower our customers to celebrate their own uniqueness. We have broadened our leadership by producing innovative, sustainable fabrics.