Advisory Specialist

Diligent Corporation; Región Centro; Híbrido; MXN 1,091,000 - 1,456,000; Jornada completa

Descripción de la vacante

A governance technology leader based in Mexico seeks a professional for an impactful client-facing role. You will oversee the delivery of solutions related to Entity Management while engaging with clients and internal teams. Candidates should have advanced SQL skills, a customer-first mindset, and a knack for effective communication. This position promotes a hybrid work model, fostering collaboration in a supportive company culture.

Servicios

Flexible work environment

Comprehensive health benefits

Generous time-off policy

Wellness programs

Formación

• 3–5 years of experience in an internal or external client-facing or consulting role.
• Expert level data manipulation in spreadsheets.
• Strong advanced SQL skills including query optimization.

Responsabilidades

• Deliver Professional Services throughout the customer journey.
• Assist stakeholders in different stages of the customer lifecycle.
• Engage in the implementation process end-to-end independently.

Conocimientos

Client-facing skills

Advanced SQL skills

Data manipulation in spreadsheets

Customer-first mindset

Effective time-management

Problem-solving skills

Communication skills

Educación

Undergraduate degree in a relevant area

Descripción del empleo

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or re‑imagining workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals who ask the big questions and experiment fearlessly—those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future—you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com.

Position Overview

You are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering Diligent’s solutions related to Entity Management. This role is expected to collaborate with internal teams and clients to get the job done.

Key Responsibilities

• Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
• Assist Customer Success and other stakeholders (where relevant and appropriate, e.g., Sales, Management) in the different stages of the customer lifecycle.
• Leverage GRC domain, industry and product expertise to provide guidance to customers on best practices regarding solution rollout and project execution.
• Extract and/or load customer data.
• Continue to develop domain and product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.
• Engage in the implementation process end‑to‑end independently, including engagement with the client.
• Engage with clients to understand their goals and how they manage their entities.
• Leverage Diligent methodology to configure and implement our product/solutions and enable customers to use our products.
• Ensure great customer experience during the implementation journey.
• Ensure timely and quality delivery of the services/solutions contracted by customers.
• Collaborate with internal and external stakeholders in responding to urgent alerts and production incidents.
• Convey complex information clearly, effectively and concisely, whether written or verbally.

Required Experience / Skills

• 3–5 years of experience in an internal or external client‑facing or consulting role.
• 3–5 years of advanced SQL skills, including complex joins, window functions, stored procedures, performance tuning and query optimisation.
• Knowledge of database structure language, such as SQL or T‑SQL.
• Expert level data manipulation in spreadsheets (Excel, Access).
• Embody Customer First mindset in all undertakings, operating with urgency, excellence and accountability to customer outcomes and experiences.
• Maintain a consistently high quality of work ethic, including attention to detail, accuracy and following processes and procedures with stakeholders.
• Demonstrate effective time‑management and organisational skills and ability to multi‑task in a fast‑paced environment.
• Show a willingness to problem‑solve and take on new challenges.
• Ability to work as part of a global team to deliver in aggressive timeframes and respond quickly in a constantly changing environment.
• Passionate about GRC (e.g., governance, audit, compliance, internal controls, information security, ESG, entities and/or risk management).
• Excellent communication skills—including delivery of presentations or workshops.
• Ability to effectively engage client personnel in solution discussions to resolve issues regarding GRC requirements and goals.

Preferred Experience / Skills

• Amazing communication skills.
• Demonstrate effective time‑management and ability to multi‑task in a fast‑paced environment.
• Experience with a GRC and/or analytics tool is a plus.
• Expert level data manipulation in spreadsheets (Excel, Access).
• Knowledge of database structure language, such as SQL or T‑SQL.
• Experience in a platform‑based products/solutions is an added advantage.
• GRI Sustainability Reporting, ISB or other relevant certification desired.
• Undergraduate degree in a relevant area (e.g., Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be different both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting‑free days, generous time‑off policy and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world‑changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart and creative people who not only want to build the software company of the future, but want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in‑person engagement helps drive innovation, teamwork and a strong sense of community.

We are a drug‑free workplace. Diligent is proud to be an equal‑opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer‑related or HIV/AIDS‑related), genetic information or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.