Activities Manager

Hyatt Vacation Club at Sirena del Mar; Cabo San Lucas; Presencial; MXN 732,000 - 916,000; Jornada completa

Descripción de la vacante

A luxury vacation destination in Cabo San Lucas seeks an Activities Manager to oversee staffing, training, and budget management for Activities Departments. The role aims to ensure exceptional customer service, coordinate activities, and maintain safe and knowledgeable staff. Candidates should have a high school diploma and at least 3 years of experience in recreation operations.

Formación

• 3 years experience in recreation/health club operations or related area.
• Demonstrates extensive knowledge of resort property and services.
• Strong understanding of safety and emergency procedures.

Responsabilidades

• Responsible for staffing and training of Activities Departments.
• Ensures clean and organized work areas across all activity areas.
• Handles guest problems and complaints effectively.

Conocimientos

Staff training

Guest satisfaction

Team coordination

Budget management

Customer service

Educación

High school diploma or GED

Descripción del empleo

Job Summary Activities Manager

Responsible for staffing and training for Activities Departments. Ensures staff is knowledgeable regarding property facilities and daily events.

Shift: 1st/2nd; must be available to work weekends and holidays.

Candidate Profile

Education and Experience

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.

Core Work Activities

Managing Activities Team

• Ensures staff is trained on all brand standard operating procedures.
• Administers and ensures employee adherence to corporate and local SOPs.
• Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
• Demonstrates knowledge and proficiency in all safety and emergency procedures.
• Demonstrates knowledge and proficiency in the brand's accident prevention policy.
• Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms and front desk operations.
• Fosters teamwork and communication among different departments.

Developing, Coordinating, and Managing Property Events

• Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
• Monitors and directs concierge, boats, Kids Klub, and guest experience.
• Creates, organizes and implements activities for all age ranges.
• Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
• Ensures clean, well stocked and organized work areas as resort activities desk, gym, Inspiration Center, F&B areas, pools and resort activities office.

Managing Departmental Budgets

• Manages wages and controllable expenses within budgeted guidelines.
• Monitors and controls all expenses with requisition sheets, purchase orders, purchase log and invoices.
• Manages the department's budget in the areas of man hours and wages.
• Reads and comprehends operating statements and budget worksheets.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.
• Supports the development, training, and mentoring of employees.
• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
• Motivates and provides a work environment in which employees are productive.
• Listens and responds to employee's needs.
• Manages group or interpersonal conflict situations effectively.
• Develops and manages hourly employees.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Determines guest's needs and strives to meet these needs.
• Handles guest problems and complaints effectively.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online