Accounts Receivable Associate (MX)

Hireframe; México; A distancia; MXN 549,000 - 825,000; Jornada completa

Descripción de la vacante

A staffing solutions provider is seeking a dedicated Accounts Receivable Associate in Mexico. This remote role involves managing customer communications, processing refunds, and ensuring performance meets SLAs. The ideal candidate must have a bachelor's degree in finance or accounting and at least 1-2 years of relevant experience. Strong analytical and problem-solving skills are crucial. Benefits include permanent remote work flexibility and annual performance bonuses.

Servicios

Permanent remote work flexibility

Annual performance bonuses

Dedicated coaches

Opportunities for professional growth

Formación

• 1-2+ years of finance/accounting experience in Accounts Receivable.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment with tight deadlines.

Responsabilidades

• Ensure performance meets/exceeds standard level agreements (SLAs).
• Process customer refunds.
• Respond to all inquiries or requests in a timely fashion.

Conocimientos

Analytical skills

Problem-solving skills

Detail-oriented

Time-management

Organizational skills

Microsoft Office

Educación

Bachelor’s degree in Finance, Accounting, or related field

Herramientas

NetSuite

HighRadius

Descripción del empleo

We seek a dedicated and proactive Accounts Receivable (AR) Associate to join our team. The ideal candidate will have a strong background in AR processes, excellent problem‑solving skills, and a commitment to providing exceptional customer service.

This role will be working from home permanently and during U.S. business hours.

Duties and Responsibilities

• Ensure performance meets/exceeds standard level agreements (SLAs)
• Process customer refunds
• Manage internal help desk and provide exemplary service to requesters
• Exercise due diligence before requesting assistance
• Input pertinent information regarding payments in the internal system
• Respond to all inquiries or requests in a timely fashion
• Identify short payments and forward them to the Collector for review and resolution
• Perform research and resolution of unidentified and/or unapplied cash by contacting internal stakeholders and/or customers via phone and/or mail
• Creating inter‑company journal entries, completing the appropriate applications, and reconciling the cash applied to the cash received
• Own customer communications and issues from initial contact until resolution
• Enhances organization/department reputation by accepting ownership for new and existing requests; always exploring opportunities to add value
• Partner with internal stakeholders and managers to identify areas of opportunities to achieve optimized results for all teams
• Maintaining unapplied Cash position at a minimum level and timely addressing sync issues between internal systems
• Performs other related duties as assigned by management

Qualifications

• 1‑2+ years of finance/accounting experience in the area of Accounts Receivable
• Bachelor’s degree in Finance, Accounting, or a relevant field
• Detail‑oriented
• Strong analytical and problem‑solving skills
• Excellent time‑management skills with a proven ability to meet deadlines.
• Ability to work in a fast‑paced environment with tight deadlines
• Ability to organize and prioritize
• Skilled user of Microsoft Office
• Experience with NetSuite and/or HighRadius a plus

Hireframe provides nearshore and offshore staffing solutions, operating as a remote‑first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Benefits

• Permanent remote work flexibility
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill‑building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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