Account Specialist Tax-MX

Thomson Reuters; Ciudad de México; Híbrido; MXN 50,000 - 70,000; Jornada completa

Descripción de la vacante

A leading information services company is seeking an Account Specialist in Mexico City to manage the renewal process and drive upsell opportunities. The ideal candidate will have a Bachelor's degree, 2+ years in account management or sales, and strong communication skills. This role includes a hybrid work model and competitive benefits package.

Servicios

Hybrid work model

Flexible vacation

Mental health days

Tuition reimbursement

Paid volunteer days

Formación

• 2+ years in account management, renewals, or inside sales, preferably in SaaS.
• Advanced English proficiency, written and oral.

Responsabilidades

• Own the end-to-end renewal process for a portfolio of customers.
• Manage quoting, contract execution, and renewal forecasting.
• Identify and execute low-complexity upsell opportunities.

Conocimientos

Strong commercial acumen

Excellent communication skills

Negotiation skills

CRM proficiency

Organizational skills

Educación

Bachelor's degree in Business or Marketing

Herramientas

Salesforce

CPQ platforms

Descripción del empleo

Overview

Account Specialist – Are you passionate about bringing your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join our team and work with us on our expansion project in Mexico, driving renewal and upsell opportunities.

About the Role:

Responsibilities

• Own the end-to-end renewal process for a portfolio of customers
• Manage quoting, contract execution, and renewal forecasting
• Identify and execute low-complexity upsell and cross-sell opportunities
• Respond to inbound commercial inquiries and route complex opportunities appropriately
• Partner with CSMs to align renewal timing with customer value realization
• Collaborate with Finance and Legal to ensure smooth processing of commercial transactions

Daily Activities

• Renewal Management: Drive timely and accurate renewals by managing quotes, contracts, and customer communications, ensuring a seamless experience
• Commercial Execution: Handle inbound commercial requests, identify small-scale upsell opportunities, and support pricing discussions in collaboration with CSMs & Sales
• Cross-Functional Collaboration: Work closely with CSMs, Sales, Finance, and Legal to align on customer strategy, pricing, and contract terms
• Data & Forecasting: Maintain accurate renewal forecasts, update CRM records, and ensure visibility into commercial performance
• Customer Communication: Engage with customers to confirm renewal intent, clarify terms, and ensure commercial alignment with their evolving needs

Key Metrics

• Renewal & Retention: Percentage of contracts successfully renewed and customers retained within assigned accounts
• Cross-Sales & Upsells: Revenue generated from low-complexity upsell and cross-sell opportunities identified and executed through the renewal process

About You

You’re a fit for the role if your background includes the following:

• Bachelor’s degree in business, marketing, or a related field, or relevant experience
• 2+ years in account management, renewals, inside sales, or customer-facing roles, preferably in a SaaS or recurring revenue environment
• Advanced English proficiency both written and oral

Education & Experience

• Bachelor's degree in Business, Marketing, or a related field (or relevant experience)
• 2+ years in account management, renewals, inside sales, or customer-facing roles, preferably in a SaaS or recurring revenue environment

Skills & Attributes

• Strong commercial acumen and negotiation skills
• Excellent communication and relationship management abilities
• Highly organized with attention to detail and follow-through
• Proficient in CRM and quoting tools (e.g., Salesforce, CPQ platforms)
• Comfortable working cross-functionally and managing multiple priorities

Compensation

Base salary + variable commissions based on performance metrics. Premium benefits.

To apply

Please upload your updated resume in English. Location: CDMX

What’s in it For You?

• Hybrid Work Model: Flexible hybrid working environment (2-3 days a week in the office depending on the role).
• Flexibility & Work-Life Balance: Policies to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
• Career Development and Growth: Culture of continuous learning and a skills-first approach to grow and thrive in an AI-enabled future.
• Industry Competitive Benefits: Flexible vacation, mental health days, Headspace access, retirement savings, tuition reimbursement, and more.
• Culture: Inclusive, flexible, and values-driven environment focused on customers and collaboration.
• Social Impact: Paid volunteer days and opportunities to engage in ESG initiatives.
• Making a Real-World Impact: Our work supports justice, truth, and transparency in the industries we serve.

About Us

Thomson Reuters informs the way forward by bringing together trusted content and technology to help professionals make informed decisions. We serve across legal, tax, accounting, compliance, government, and media. Reuters, part of Thomson Reuters, is a leading provider of trusted journalism and news.

We are powered by 26,000 employees in 70+ countries, committed to objectivity, accuracy, fairness, and transparency. We are an Equal Employment Opportunity Employer. We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, as required by law. Learn more about accommodations and protecting yourself from fraudulent postings by consulting the company website.