Account Specialist

CAN002 Thomson Reuters Canada Ltd; México; Hybrid; MXN 430,000 - 600,000; Full time

Benefits offered by this job

Flexible vacation

Mental Health Days off

Headspace app access

Retirement savings

Tuition reimbursement

Employee incentive programs

Wellbeing resources

Job summary

Thomson Reuters Canada Ltd in Mexico City is seeking an Account Specialist to manage renewals and upsell opportunities within a SaaS portfolio. You will coordinate quotes, contracts, and inquiries while maintaining strong customer relationships and renewal forecasts.

Join a globally recognized company with hybrid work options, growth opportunities, and a focus on customer value realization across legal, tax, and information services.

Qualifications

• 2+ years in account management, renewals, inside sales, or customer-facing roles with accounts portfolio management experience.
• Bachelor's degree in Business, Marketing, or related field, or equivalent professional experience.
• Advanced English proficiency both written and oral.
• Strong commercial acumen and negotiation skills.
• Excellent communication and relationship management abilities.
• Proficiency in CRM and quoting tools (Salesforce, CPQ).

Responsibilities

• Own the end-to-end renewal process for a portfolio of customers, ensuring accuracy, timeliness, and alignment with customer value realization.
• Prepare quotes, contracts, and documentation; manage inbound commercial inquiries; identify and execute low-complexity upsell and cross-sell opportunities.
• Act as a primary contact for commercial and support-related inquiries; confirm renewal intent and clarify terms with customers.
• Analyze customer data to identify trends and opportunities; maintain accurate CRM records and renewal forecasts.
• Partner with Account Executives, Customer Success Managers, Finance, and Legal to ensure smooth processing of commercial transactions and strategic alignment.
• Drive timely and accurate renewals through proactive customer communication and documentation.
• Collaborate across teams to align on customer strategy, pricing, and contract terms.

Skills

Account Management

Renewals

Upsell

SaaS

Education

Bachelor's degree in Business or related field

Tools

Salesforce

CPQ

Job description

Account Specialist

Are you passionate about bringing your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join our team and work with us on our expansion project in Mexico, driving renewal and upsell opportunities.

Key Responsibilities

• Own the end-to-end renewal process for a portfolio of customers, ensuring accuracy, timeliness, and alignment with customer value realization.
• Prepare quotes, contracts, and documentation; manage inbound commercial inquiries; identify and execute low-complexity upsell and cross-sell opportunities.
• Act as a primary contact for commercial and support-related inquiries; confirm renewal intent and clarify terms with customers.
• Analyze customer data to identify trends and opportunities; maintain accurate CRM records and renewal forecasts.
• Partner with Account Executives, Customer Success Managers, Finance, and Legal to ensure smooth processing of commercial transactions and strategic alignment.
• Drive timely and accurate renewals through proactive customer communication and documentation.
• Collaborate across teams to align on customer strategy, pricing, and contract terms.

Required Qualifications

• 2+ years in account management, renewals, inside sales, or customer-facing roles (preferably in SaaS or recurring revenue environments) with accounts portfolio management experience.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent professional experience.
• Advanced English proficiency both written and oral.
• Strong commercial acumen and negotiation skills.
• Excellent communication and relationship management abilities.
• Proficiency in CRM and quoting tools (e.g., Salesforce, CPQ platforms).

Preferred Qualifications

• Experience in SaaS or subscription-based business models.
• Highly organized with strong attention to detail and follow-through.
• Analytical and solution-oriented mindset.
• Comfortable managing multiple priorities and working cross-functionally.
• Ability to build value propositions aligned with customer needs.
• Track record of achieving renewal and retention targets.
• Experience with pricing negotiations and contract management.

What’s in it For You?

Hybrid Work Model

We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits

• flexible vacation
• two company-wide Mental Health Days off
• access to the Headspace app
• retirement savings
• tuition reimbursement
• employee incentive programs
• resources for mental, physical, and financial wellbeing

Culture

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:

We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

Equal Opportunity Statement

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information on requesting an accommodation here.

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