Account Manager EY Global Delivery Services

EY-Parthenon; Cuauhtémoc; Presencial; MXN 1,383,000 - 1,730,000; Jornada completa

Descripción de la vacante

An international consulting firm is seeking an experienced Account Manager to drive account growth strategies and enhance client engagement. The ideal candidate will have 8-10 years of experience in a professional services firm, with a proven track record in leading projects and strong consultative communication skills. This role emphasizes proactive collaboration and effective use of digital tools. Candidates familiar with Microsoft Suite and account management tools will be especially suited for the position.

Formación

• 8-10 years in a professional services firm with sales enablement experience preferred.
• Proven success in leading complex projects with minimal supervision.
• Internal or external consulting experience preferred.

Responsabilidades

• Proactively suggest and execute action plans to accelerate account growth.
• Collaborate across functions to enhance client experience.
• Drive continuous improvement as a change agent for digital tools.

Conocimientos

Executive-level communication and consultative skills

Strong networking and emotional intelligence

Ability to navigate ambiguity with agility

Proactive in low-guidance environments

Herramientas

Microsoft Suite (Outlook, Teams, Excel, etc.)

Sales/account management tools (e.g. LENS, BASE ART)

Descripción del empleo

Service Line: Clients & Industries Rank: Assistant Director (63)

Summary

An Account Manager (AM) is involved in strategic planning relationship management at a global scale and innovation in go-to-market approaches. The AM is responsible for enabling the execution of account growth strategies and serving as a central point of contact to facilitate global team connectivity focusing on revenue growth and account management excellence across one or more accounts. involves co‑creating and driving account team engagement consultative internal needs analyses encouraging cross‑service collaboration facilitating account team cadences connecting with interdependencies and serving as a trusted advisor and subject matter resource on the account within the Firm.

Responsibilities

• Proactively suggest and execute action plans to accelerate account growth strategies in partnership with global account leadership.
• Co‑facilitate semi‑annual account planning and quarterly acceleration sessions to further align strategies and actions.
• May proactively manage select Client relationships such as Procurement or Vendor Relations.
• Collaborate across functions to enhance client experience, relationship‑building and client engagement activity.
• Curate and advocate for relevant sector strategies and priority service offerings to support account goals.
• Drive the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject matter resources (SMRs).
• Foster internal firm relationships to route operational matters appropriately ensuring cohesive account management.
• Project‑manage select key deal pursuits; may assist with connection to pursuit resources for proposal responses.
• Co‑develop and deliver account onboarding for new leadership and team members.
• Drive continuous improvement as a change agent for digital tools and processes adoption.
• Champion the effective utilization of established in‑house technologies providing persuasive insights and hands‑on guidance to senior personnel.
• Utilize tools for relationship mapping, white‑spot analysis and innovation initiatives to drive growth.

Professional Experience

• 8‑10 years in a professional services firm with sales enablement experience preferred.
• Internal or external Consulting experience is preferred particularly within a global matrixed organization.
• Proven success in leading complex projects with minimal supervision.
• Sector relevant focus a plus (e.g. life sciences technology wealth management consumer energy etc.)

Knowledge and Skills

Soft Skills

• Executive‑level communication and consultative skills.
• Strong networking and emotional intelligence.
• Ability to navigate ambiguity with agility and entrepreneurial spirit.
• Proactive and comfortable taking the initiative in a low‑guidance environment.

Technical Skills

• Proficiency in Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint).
• Experience in analysis and presentation creation.
• Basic understanding of financial reporting tools and analysis.
• Familiarity with project management and procurement portals preferred.
• Negotiations with internal stakeholders and peers.
• Sales/ account management tool proficiency (e.g. LENS BASE ART Dynamics Mercury E4A).

Desirable Skills

• Negotiations with internal stakeholders and peers.
• Microsoft BI user experience.
• Sales/ account management tool proficiency (e.g. LENS BASE ART Dynamics Mercury E4A).

KPIs

Feedback: LEAD and CSAT.
Growth: GTER pipeline relationships margin SL integration FoP etc.

Required Experience

Manager