Account Manager

Jd; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics provider in Mexico is looking for an experienced Account Manager to serve large and medium-sized corporate clients. The role involves developing and maintaining client relationships, delivering B2B solutions, and ensuring client satisfaction. Ideal candidates should be fluent in Chinese and proficient in English and Spanish, with proven experience in account management, particularly in the logistics or e-commerce sectors. A competitive salary and benefits package are offered, alongside a dynamic work environment.

Servicios

Health insurance

Pension

Performance bonuses

Diverse and inclusive work environment

Formación

• Fluency in Chinese and proficiency in English and Spanish strongly preferred.
• Proven experience in account management or customer operations, ideally within the logistics or e-commerce industry.
• Strong problem-solving and troubleshooting skills with a focus on operational efficiency.
• Excellent interpersonal and communication skills with the ability to manage multiple accounts simultaneously.
• Experience working in a multicultural and multinational environment is highly desirable.

Responsabilidades

• Drive sales for Fortune 500, listed, state-owned, and central enterprises.
• Finalize contracts with enterprise clients, design and implement sales/service plans.
• Identify business opportunities and lead client operations to optimize processes.
• Gather market/client insights and collaborate with internal teams to streamline purchases.
• Manage receivables and provide consistent after-sales service to deepen client relationships.

Conocimientos

Fluency in Chinese

Proficiency in English

Proficiency in Spanish

Problem-solving skills

Interpersonal skills

Descripción del empleo

About JD

JD (NASDAQ: JD, HKEX: JD), also known as JINGDONG, is a leading supply‑chain based technology and service provider.

The company's cutting‑edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it.

JD has opened its technology and infrastructure to partners, brands, and other sectors as part of its “Retail as a Service” offering to help drive productivity and innovation across a range of industries.

The business has expanded across retail, technology, logistics, health, industrials, property development, and international business. It is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. JD has been listed on NASDAQ since… and on the Hong Kong Stock Exchange since…

Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, JD’s mission is to make lives better through technology, striving to be the most trusted company in the world.

JD Logistics is expanding rapidly in Mexico—one of our key strategic markets in the Americas. With our self‑operated warehouse in the Greater Mexico City area and a growing nationwide delivery network, we are building a smart, reliable, and technology‑driven logistics ecosystem.

Join JD Logistics Mexico and be part of a global team that's redefining supply chain excellence and powering the future of commerce across Latin America.

Our Global Business: We are dedicated to building a digitally intelligent, cross‑border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, we continue to expand in markets where our competitive strengths shine.

Currently, JD’s operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross‑border Import Business, JD Industrials International, JD Property International, International Logistics, JINGDONG Logistics.

JINGDONG Logistics (HKEX: JD) is a leading technology‑driven supply chain solutions and logistics services provider. It has established six integrated logistics networks: warehouse management, line‑haul freight transportation, last‑mile delivery network, bulky items logistics, cold chain logistics, and cross‑border logistics networks.

As of June 30, JINGDONG Logistics manages over 3,600 warehouses (including third‑party operated cloud warehouses), with a total area exceeding 34 million square metres.

JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. It currently operates over 130 bonded, direct mail, and overseas warehouses, with a total GFA exceeding 1.3 million square metres, spanning 23 countries and regions worldwide.

“JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.

Job Details

Job Title: Account Manager

Location: Miguel de Cervantes Saavedra 233‑Piso 1, Granada, Miguel Hidalgo, Ciudad de México, CDMX

Position Overview

Serve large and medium‑sized corporate clients per corporate sales plans.

Develop and maintain client relationships, deliver B2B solutions and integrated services, and collaborate internally to streamline online purchasing and post‑sales processes.

Understand market demands, meet performance and client development targets, advance e‑commerce procurement, improve satisfaction and loyalty, and ensure accounts receivable collection.

Key Responsibilities

• Enterprise Client Acquisition & Performance: Drive sales for Fortune 500, listed, state‑owned, and central enterprises. Execute plans to meet performance and client acquisition goals, expanding business reach.
• Strategy Execution: Finalize contracts with enterprise clients, design and implement sales/service plans, and deliver integrated solutions to meet procurement needs.
• Opportunity Identification & Operations: Identify business opportunities, lead client operations, optimize processes, and create marketing scenarios to enhance customer experience.
• Market Feedback & Coordination: Gather market/client insights, share industry intelligence, and collaborate with internal teams to streamline online purchases, payments, and after‑sales support.
• Financial & Relationship Stewardship: Manage receivables, provide consistent after‑sales service, and deepen client relationships to boost satisfaction and loyalty.

Qualifications

• Fluency in Chinese and proficiency in English and Spanish strongly preferred.
• Proven experience in account management or customer operations, ideally within the logistics or e‑commerce industry.
• Strong problem‑solving and troubleshooting skills with a focus on operational efficiency.
• Excellent interpersonal and communication skills with the ability to manage multiple accounts simultaneously.
• Experience working in a multicultural and multinational environment is highly desirable.

What We Offer

• The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e‑commerce business.
• A diverse, inclusive work environment, where you can make a significant impact on JD’s regional presence.
• A competitive salary and benefits package, including health insurance, pension, and performance bonuses.
• Committed to creating a diverse environment and is proud to be an equal‑opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.