Account Manager

Bodycote; Monterrey; Presencial; MXN 1,080,000 - 1,441,000; Jornada completa

Descripción de la vacante

A leading industrial services company in Monterrey is seeking an Account Manager to manage customer relationships and service at the plant level. The ideal candidate will have over 10 years of experience in sales and customer service. Responsibilities include conducting sales calls, developing quotations, and collaborating with plant personnel to meet customer expectations. This role requires excellent communication and problem-solving skills, along with a commitment to quality and ethics. Join a dynamic team dedicated to customer satisfaction.

Formación

• 10 years of experience in sales, customer service, or related field.
• Ability to communicate effectively in English.
• Must possess a working knowledge of heat treatment.

Responsabilidades

• Manage customer service and relationships at the plant level.
• Conduct sales calls and respond to customer inquiries.
• Develop quotations and monitor work progress.

Conocimientos

Sales experience

Customer service

Communication skills

Problem-solving skills

Project management

Relationship management

Educación

High school diploma or equivalent

College degree preferred

Descripción del empleo

Summary

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive. This position manages relationships and customer service for accounts at the plant level, including inside and outside sales. The incumbent will also generate quotations and work with customers and plant personnel to establish production expectations. The Account Manager will work to cultivate new business opportunities, expand the customer base, and explore new markets. The Account Manager adds value to the plant by serving as the focal point for the cultivation, retention, and expansion of business opportunities with customers.

Essential Job Functions

• Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors.
• Conduct sales calls, receive and respond to phone inquiries from customers and potential customers.
• Conduct customer feedback interviews/surveys.
• Develop and deliver quotations and provide clarification of customer requirements.
• Partner with employees at the plant level to monitor progress of work to meet customer expectations.
• Project Management.
• Will have access to proprietary and third-party information necessary to the business and, as such, will perform duties ethically and professionally.
• Performs other tasks as assigned or dictated by position.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.

Qualifications

• Education – High school education or equivalent; college degree preferred.
• Must demonstrate the ability to read, write, and communicate in the English language.
• Experience necessary – ten years in sales, customer service, or related field.
• Demonstrate good judgment in fostering positive customer relationships.
• Ability to quote pricing, manage expectations for process and delivery.
• Exercise tact and ability to partner with the customer to resolve issues.
• Problem-solving skills to meet customer expectations.
• Communication skills with employees at all levels to achieve the goal of exceptional customer service.
• Advocate for the quality of our products and services.
• At all times, conduct in accordance with Bodycote policies and procedures.
• Commitment to ethics in all interactions.
• Must possess or be able to develop a working knowledge of BHI QC system, BHI procedures, FM Pro basics, project tracking, FAA manual, AMS and Mil Specs, process capabilities, competition capabilities, competition costing, general braze and heat treat processes, utilization, ESA/VSE procedures, proper planning practices, and equipment capabilities.
• Must possess or acquire a working knowledge of heat treatment.
• Must possess or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual.
• Must be able to effectively cultivate and develop customers from diverse backgrounds, including small entrepreneurial businesses to large multinational corporations.

Physical & Mental Demands

• Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment.
• Manual dexterity to perform data entry functions.
• Ability to bend, pull, stoop, and reach to perform functions.
• Ability to lift 25-30 lbs.
• May be exposed to heat, fumes, noise, and humidity, etc.
• Must have the cognitive and mental capacity to perform essential job functions.
• Must be able to communicate effectively orally and in writing.
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.