Account Management, Analyst (AMC)

HARMAN; Ciudad de México; Hybrid; MXN 350,000 - 550,000; Full time

Benefits offered by this job

Hybrid work environment

Employee discounts on Harman/Samsung

Training opportunities

Wellness benefits

Be Brilliant program

Inclusive and diverse work environment

Job summary

HARMAN is seeking a Key Account Manager eCommerce (Marketplaces & eTailers) to lead Marketplace and Retail channels, drive sustainable growth, and optimize digital shelf performance. You will forecast, plan promotions, manage inventory, and analyze KPIs while collaborating with distributors and cross-functional teams.

The role emphasizes brand integrity, gray market control, and a hybrid work model based in Mexico City.

Qualifications

• Bachelor's degree in Business Administration, International Business, Marketing, or a related field.
• 2+ years of experience managing Marketplace and eCommerce accounts (Amazon and Mercado Libre preferred).
• Experience in consumer goods/electronics preferred.
• Strong knowledge of the ecommerce ecosystem, incl. 1P models.
• Experience with forecasting, inventory management, sell-in/sell-out analysis and ecommerce KPIs.
• Advanced Excel skills: pivot tables, complex formulas, dashboards, data analysis.
• Strong analytical, organizational, communication, and negotiation skills.
• Ability to manage multiple projects in a fast-paced environment.
• Strategic, commercial mindset with strong problem-solving capabilities.

Responsibilities

• Develop and execute commercial strategies for Marketplace and eTailer channels to drive sales growth and profitability.
• Manage relationships with distributors, eTailers, and strategic partners.
• Define customer-specific assortments and portfolio strategies based on opportunities and demand.
• Build and monitor forecasts, purchase orders, inventory levels, and key KPIs.
• Analyze sell-in/sell-out, sales trends, and market dynamics to identify growth opportunities.
• Coordinate promotions, digital campaigns, and commercial initiatives with customers and internal teams.
• Ensure digital shelf excellence with accurate product content, titles, images, attributes, and descriptions.
• Monitor pricing compliance and support gray market control initiatives.
• Prepare and present business reviews and strategic recommendations.
• Collaborate with Retail Sales, Marketing, Supply Chain, Finance, Legal, and other stakeholders.
• Manage channels including Mercado Libre, Amazon, Walmart Marketplace, Coppel, Liverpool, Costco, Walmart, and Sam's Club.

Skills

Excel

Analytics

Negotiation

Project management

Strategic thinking

Communication

Education

Bachelor's degree in Business Administration / International Business / Marketing

Tools

Power BI

Tableau

Nubimetrics

Keepa

Profitero

Salsify

Syndigo

Job description

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

As a Key Account Manager eCommerce (Marketplaces & eTailers), you will be responsible for developing and managing Marketplace and Retail eCommerce channels to drive sustainable growth across HARMAN's digital business. You will lead commercial planning, forecasting, pricing execution, digital shelf optimization, promotional initiatives, and business analysis to maximize channel performance. This role requires close collaboration with distributors, customers, and cross-functional teams to achieve business objectives while protecting brand integrity and supporting gray market control initiatives. This is an individual contributor role reporting to the Indirect eCommerce Manager.

What You Will Do

• Develop and execute commercial strategies for Marketplace and eTailer channels to drive sales growth, profitability, and achievement of business targets.
• Manage commercial and operational relationships with distributors, eTailers, and strategic partners.
• Define customer-specific assortment and portfolio strategies based on business opportunities and consumer demand.
• Build, monitor, and manage forecasts, purchase orders, inventory levels, and key business KPIs.
• Analyze sell-in, sell-out, sales trends, market dynamics, and platform performance to identify growth opportunities.
• Coordinate the execution of promotions, digital campaigns, and commercial initiatives with customers and internal teams.
• Ensure digital shelf excellence through accurate and optimized product content, including titles, images, attributes, descriptions, and enhanced content.
• Monitor pricing compliance and support gray market control initiatives, including unauthorized seller tracking.
• Prepare and present business reviews, performance reports, and strategic recommendations.
• Partner with Retail Sales, Marketing, Supply Chain, Finance, Legal, and other stakeholders to execute business plans effectively.
• Manage channels including Mercado Libre, Amazon, Walmart Marketplace, Coppel, Liverpool, Costco, Walmart, and Sam's Club.

What You Need to Be Successful

• Bachelor's degree in Business Administration, International Business, Marketing, or a related field.
• Minimum 2 years of experience managing Marketplace and eCommerce accounts, preferably Amazon and Mercado Libre.
• Experience in consumer goods, consumer electronics, or related industries preferred.
• Strong knowledge of the eCommerce ecosystem, including Marketplace and First-Party (1P) business models.
• Experience with forecasting, inventory management, sell-in/sell-out analysis, profitability metrics, and eCommerce KPIs.
• Advanced Microsoft Excel skills including Pivot Tables, complex formulas, dashboard development, and data analysis.
• Strong analytical, organizational, communication, and negotiation skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strategic and commercial mindset with strong problem-solving capabilities.

Bonus Points if You Have

• Direct experience managing Amazon Vendor Central and Seller Central
• At least 2 years of responsibility leading an Amazon First-Party (1P) business.
• Experience with Power BI, Tableau, or other data visualization platforms.
• Experience with Digital Shelf Analytics, Marketplace Analytics, or Price Monitoring tools such as Nubimetrics, Flip Flow, Keepa, Helium 10, Profitero, Salsify, Syndigo, or similar solutions.
• Experience within consumer electronics or premium brands.

What Makes You Eligible

• Intermediate to Advanced English proficiency, both written and verbal.
• Eligibility to work in Mexico.
• Ability to work in a hybrid environment based in Mexico City.
• Ability to travel occasionally as business needs require.

What We Offer

• A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• "Be Brilliant" employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', '@careers.harman.com' or '@harmanglobal.avature.net' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [e-mail].

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.( www.harman.com )

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [e-mail] . Requests will be considered on a case-by-case basis in accordance with applicable law.