Team Leader & Supervisor – Customer Service

Avanta Works; Kuwait; On-site; KWD 10,000 - 12,000; Full time

Job summary

Avanta Works in Al-Kuwait is seeking a Supervisor to lead a team, ensure policy adherence, and drive customer service excellence. The role requires strong problem-solving, interpersonal skills, and the ability to work independently or in a team.

The ideal candidate will motivate staff, provide timely feedback, maintain high morale, and comply with laws and regulations governing the workplace. Attention to detail and superb organizational skills are essential for success.

Qualifications

• Experience supervising personnel or teams.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Detail-oriented with solid organizational and multitasking abilities.

Responsibilities

• Supervise personnel and ensure adherence to company policies.
• Provide timely feedback and coaching to staff.
• Motivate employees and maintain high morale.
• Guide team while upholding professionalism in all areas.
• Understand customer service principles and workplace regulations.
• Coordinate tasks with strong organizational and communication skills.

Skills

Problem-solving

Interpersonal skills

Leadership

Independent working

Team collaboration

Attention to detail

Organizational skills

Multitasking

Communication

Job description

Avanta Works in Al-Kuwait is seeking a Supervisor to lead a team, ensure policy adherence, and drive customer service excellence. The role requires strong problem-solving, interpersonal skills, and the ability to work independently or in a team.

The ideal candidate will motivate staff, provide timely feedback, maintain high morale, and comply with laws and regulations governing the workplace. Attention to detail and superb organizational skills are essential for success.