Spa Receptionist - CP

IHG Hotels & Resorts; Kuwait City; Vor Ort; KWD 3.900 - 6.100; Vollzeit

Zusammenfassung

IHG Hotels & Resorts in Kuwait City is seeking a friendly Spa Receptionist to welcome guests, manage appointments, and provide detailed information about treatments, services, packages, and products.

You will handle guest inquiries, process payments, maintain a tidy reception area, and assist with spa product recommendations to enhance the guest experience.

Aufgaben

• Guest Greeting: Welcome guests as they arrive and ensure they feel comfortable.
• Appointment Management: Book, schedule, and coordinate spa appointments with therapists.
• Information Provision: Explain spa treatments, services, packages, and products.
• Communication Handling: Respond to guest inquiries via phone, email, and in person.
• Transaction Processing: Handle payments, billing, and keep accurate records.
• Reception Area Maintenance: Keep the reception area clean, organized, and welcoming.
• Retail Assistance: Suggest spa products to guests to support purchases.

Jobbeschreibung

• Guest Reception: Greet and welcome guests as they arrive at the spa, ensuring they feel comfortable and informed.
• Appointment Management: Manage spa bookings, schedule appointments, and coordinate with spa therapists to ensure smooth operations.
• Information Provision: Provide detailed information about spa treatments, services, packages, and products.
• Communication Handling: Handle guest inquiries, phone calls, and emails promptly and professionally.
• Transaction Processing: Process payments, manage billing, and maintain accurate records of transactions.
• Reception Area Maintenance: Ensure that the reception area is clean, organized, and reflects the relaxing atmosphere of the spa.
• Retail Assistance: Assist with retail product sales by recommending appropriate spa products to guests.