Spa Receptionist - CP

IHG Hotels & Resorts; Kuwait City; On-site; KWD 3,900 - 5,000; Full time

Job summary

IHG Hotels & Resorts in Kuwait City hosts a luxury spa reception on-site position. You will greet guests, manage bookings, and provide information on treatments and services while handling inquiries with professionalism. This role emphasizes accurate billing and maintaining a calm, welcoming reception area to support a relaxing spa experience.

You will join a team dedicated to delivering high-quality guest care within a hotel setting and contribute to a premium hospitality environment.

Responsibilities

• Greet and welcome guests, ensuring comfort and information at the spa reception.
• Manage spa bookings, schedule appointments, and coordinate with therapists for smooth operations.
• Provide details on treatments, services, packages and products.
• Handle guest inquiries, calls and emails promptly and professionally.
• Process payments, billing, and maintain accurate transaction records.
• Keep the reception area clean, organized and reflecting a relaxing spa atmosphere.
• Assist with retail sales by recommending suitable spa products.

Job description

• Guest Reception: Greet and welcome guests as they arrive at the spa, ensuring they feel comfortable and informed.
• Appointment Management: Manage spa bookings, schedule appointments, and coordinate with spa therapists to ensure smooth operations.
• Information Provision: Provide detailed information about spa treatments, services, packages, and products.
• Communication Handling: Handle guest inquiries, phone calls, and emails promptly and professionally.
• Transaction Processing: Process payments, manage billing, and maintain accurate records of transactions.
• Reception Area Maintenance: Ensure that the reception area is clean, organized, and reflects the relaxing atmosphere of the spa.
• Retail Assistance: Assist with retail product sales by recommending appropriate spa products to guests.

• Guest Reception: Greet and welcome guests as they arrive at the spa, ensuring they feel comfortable and informed.
• Appointment Management: Manage spa bookings, schedule appointments, and coordinate with spa therapists to ensure smooth operations.
• Information Provision: Provide detailed information about spa treatments, services, packages, and products.
• Communication Handling: Handle guest inquiries, phone calls, and emails promptly and professionally.
• Transaction Processing: Process payments, manage billing, and maintain accurate records of transactions.
• Reception Area Maintenance: Ensure that the reception area is clean, organized, and reflects the relaxing atmosphere of the spa.
• Retail Assistance: Assist with retail product sales by recommending appropriate spa products to guests.