Service Field Support Specialist

Advanced Search; Kuwait; On-site; KWD 11,000 - 18,000; Full time

Job summary

Otis is the world’s leading elevator and escalator manufacturer, installation, and service company. The Kuwait-based role supports Service Operations by coordinating field activities, maintaining operational records, and delivering reports and dashboards to improve efficiency and service performance.

You will collaborate with field teams, supervisors, customers, and internal stakeholders to drive improvements in operations.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Engineering, Information Systems, or related field.
• 3–5 years of experience in operations support, service coordination, reporting, administration, or related functions.

Responsibilities

• Coordinate field operations and manage follow-ups and process administration.
• Maintain operational trackers, records, and documentation.
• Prepare and distribute operational reports, KPI reports, dashboards, and management updates.
• Support customer communication, appointments, and reporting activities.
• Monitor KPIs and processes to ensure timely completion.
• Assist in timesheet validation, compliance monitoring, and reporting activities.
• Collaborate with supervisors, finance, sales, and field teams to support operational requirements.
• Maintain data accuracy and support system updates.
• Participate in process improvement, reporting enhancements, and automation initiatives.
• Support regional projects related to service operations, reporting, governance, and continuous improvement.

Skills

Excel

Power BI

Analytical

Communication

Stakeholder management

Multitasking

Education

Bachelor's degree or Diploma in Business Administration/Engineering/Information Systems

Tools

Excel

Power BI

Job description

Industry Business Operations and Administration

Job description

2026-07-09

Country: Kuwait

Location: KWT01: Al Tijaria Tower, 10th Floor, Al Soor Street, MirqabJob Purpose

Job Purpose

The role holder supports Service Operations by coordinating field support activities, maintaining operational records, preparing reports and dashboards, supporting process governance, and ensuring timely follow-up of operational activities. The role works closely with field teams, supervisors, customers, and internal stakeholders to improve operational efficiency and service performance.

Key Responsibilities

Core Responsibilities

• Support field operations through coordination, follow-up, and process administration.
• Maintain operational trackers, records, and documentation.
• Prepare and distribute operational reports, KPI reports, dashboards, and management updates.
• Support customer communication requirements, appointments, and reporting activities.
• Monitor pending actions, operational KPIs, and business processes to support timely completion.
• Support timesheet validation, compliance monitoring, and reporting activities.
• Coordinate with supervisors, finance, sales, and field teams to support operational requirements.
• Maintain data accuracy and support system updates.
• Participate in process improvement, reporting enhancement, and automation initiatives.
• Support regional projects related to service operations, reporting, governance, and continuous improvement.

Self-Management

• Work with the reporting manager to establish and achieve performance objectives.
• Identify development needs and participate in relevant training opportunities.
• Maintain a high level of professionalism, accountability, and customer focus.
• Keep abreast of business processes, technologies, and best practices.

Minimum Qualifications, Experience and Skills

Minimum Qualification

• Diploma or Bachelor's Degree in Business Administration, Engineering, Information Systems, or related field.

Years of Experience

• Minimum 3–5 years of experience in operations support, service coordination, reporting, administration, or related functions.

Skills & Experience

• Experience supporting service or field operations and coordinating with multiple stakeholders.
• Experience in reporting, KPI tracking, dashboard preparation, and process coordination.
• Strong Microsoft Excel skills; Power BI knowledge is preferred.
• Strong analytical, communication, and stakeholder management skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Experience with operational systems, digital tools, and reporting platforms is an advantage.

Language Skills

• Fluent written and spoken English.
• Arabic is an advantage..

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [Click to show email] .

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