Service Desk Specialist

stc Kuwait; Kuwait City; Sur place; KWD 9 000 - 12 000; Plein temps

Résumé du poste

stc Kuwait in Kuwait City is seeking a Service Desk Specialist to act as the front desk for customer interactions, manage tickets, and coordinate service desk workflows. You will support escalation handling, contract renewals, and performance reporting while ensuring timely updates and documentation across projects.

The role emphasizes process improvement, resource allocation, and cross-team collaboration to maintain SLA compliance and efficient delivery.

Qualifications

• Diploma degree required.
• 1–2 years experience as coordinator.

Responsabilités

• Act as the front desk for customer complaints and service requests, managing all ticketing activities.
• Maintain SLA contracts, track renewals, and manage the full contract lifecycle with accuracy.
• Generate reports on audits, workload, and performance to support management decisions.
• Coordinate project implementation, handle escalations, and ensure timely updates and documentation.
• Improve service desk processes, support resource allocation, and collaborate with teams to ensure SLA compliance and smooth delivery.

Formation

Diploma Degree

Description du poste

e-Portal is actively recruiting for the role of Service Desk Specialist. In this role, you will be responsible for serve as the front desk for all customer interactions, ensuring efficient management of tickets, escalations, and service processes. This role is central to maintaining operational excellence, driving innovation in service desk workflows, and coordinating project and contract-related activities.

Roles And Responsibilities

• Act as the front desk for customer complaints and service requests, managing all ticketing activities.
• Maintain SLA contracts, track renewals, and manage the full contract lifecycle with accuracy.
• Generate reports on audits, workload, and performance to support management decisions.
• Coordinate project implementation, handle escalations, and ensure timely updates and documentation.
• Improve service desk processes, support resource allocation, and collaborate with teams to ensure SLA compliance and smooth delivery.

To qualify for this role, you must meet the below minimum requirements:

• Diploma Degree
• 1–2-year experience as coordinator.

Primary Location

Kuwait-stc Head Office

Organization

80 CEO Office

Schedule

Regular

Shift

Standard

Job Type

Full-time

Job Level

Day Job

Job Posting

Apr 12, 2026, 6:09:11 AM