Senior Performance Analyst — Turn Data into Impact

Boutiqaat; al-Dschahra; On-site; KWD 8,000 - 14,000; Full time

Job summary

Boutiqaat is seeking a Senior Performance Analyst to help monitor, analyze, and improve operational performance across our e-commerce operations in Kuwait. You will develop dashboards, track KPIs, and ensure data-driven decisions lead to productivity and service improvements.

You will work with stakeholders to identify gaps, automate reporting, and drive standardization of performance metrics across warehouses, fulfillment, and logistics functions. English fluency is required, Arabic is a plus.

Qualifications

• 4–6 years of relevant experience in operational performance analysis, business analysis, performance reporting, or process improvement.
• Advanced Microsoft Excel skills, including PivotTables, XLOOKUP/VLOOKUP, complex formulas, and data analysis.
• Strong PowerPoint and operational reporting skills.
• Experience with BI tools, dashboards, or data visualization platforms is preferred.
• Good understanding of ERP systems, Warehouse Management Systems (WMS), and operational processes.
• Strong knowledge of KPIs, SLAs, productivity analysis, and performance management.
• Excellent analytical, problem-solving, and presentation skills.
• Ability to translate complex data into clear business insights and recommendations.
• Strong stakeholder management and communication skills.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Develop and maintain performance dashboards, reports, and KPI tracking frameworks.
• Analyze operational productivity, quality, service levels, and performance against established SLAs.
• Identify opportunities to automate reporting and improve data accuracy and accessibility.
• Consolidate performance data across business units and operational functions to identify trends and improvement opportunities.
• Lead performance review meetings and facilitate discussions around operational results.
• Conduct root-cause analysis to identify performance gaps and recommend corrective actions.
• Track improvement initiatives and ensure agreed actions are implemented effectively.
• Support benchmarking, knowledge sharing, and performance standardization across teams.
• Collaborate with operational stakeholders to identify process and system inefficiencies.
• Present clear, actionable insights and recommendations to management.

Skills

Advanced Excel

PowerPoint

KPI analysis

Analytical thinking

Stakeholder management

English fluency

Data interpretation

Education

Bachelor's degree in Business Administration, Industrial Engineering, Supply Chain, Operations, Data Analytics, or a related field

Tools

ERP systems

WMS

BI dashboards

Job description

Boutiqaat is seeking a Senior Performance Analyst to help monitor, analyze, and improve operational performance across our e-commerce operations in Kuwait. You will develop dashboards, track KPIs, and ensure data-driven decisions lead to productivity and service improvements.

You will work with stakeholders to identify gaps, automate reporting, and drive standardization of performance metrics across warehouses, fulfillment, and logistics functions. English fluency is required, Arabic is a plus.