Senior IT Services Specialist

Precision Drilling; Kuwait City; On-site; KWD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits

Generous time off

Job summary

Precision Drilling Corporation is seeking a Senior IT Services Specialist to lead IT services across our Middle East operations from on-site in Kuwait City. You will ensure reliable technology infrastructure, cybersecurity, vendor management, and project delivery in a fast-paced, safety‑driven environment.

You will partner with regional business leaders, global IT teams, and external providers to implement systems, governance, and continuous service improvements, while mentoring regional IT

Qualifications

• Degree or diploma in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in IT infrastructure, operations, or technical support, including leadership of teams, vendors, projects, or cross-functional initiatives.
• Strong knowledge of Microsoft 365, networking, endpoint management, cybersecurity, identity and access management, and IT service management.
• Experience managing third-party vendors; exposure to SAP, ServiceNow, ITIL, or relevant certifications is an asset.
• Strong leadership, communication, problem-solving, and customer service skills.

Responsibilities

• Serve as the primary IT contact for Middle East operations, ensuring timely resolution of incidents, service requests, and escalations.
• Manage regional IT infrastructure, networks, end-user technology, field systems, and connectivity to support reliable business operations.
• Implement and maintain cybersecurity standards, access controls, software licensing compliance, and IT governance requirements.
• Lead relationships with vendors, telecommunications providers, and service partners while overseeing IT assets, procurement, and lifecycle management.
• Partner with business leaders and global IT teams to deliver technology projects, infrastructure upgrades, budgeting initiatives, and continuous service improvements.

Skills

IT infrastructure

Microsoft 365

Networking

Endpoint management

Cybersecurity

IAM

ITIL

Vendor management

Project delivery

Leadership

Communication

Customer service

Education

Bachelor's degree in Information Technology / Computer Science

Tools

SAP

ServiceNow

ITIL

Job description

Job Title: Senior IT Services Specialist

Company: Precision Drilling Corporation

Work Arrangements: On-Site

At Precision Drilling, our mission is to deliver safe, sustainable, and high-performance drilling solutions that reduce risks and optimize resources for our customers across global markets. Driven by our Core Values, we empower our people, invest in cutting-edge technology, and foster lasting relationships built on integrity, collaboration, and an unwavering pursuit of excellence.

The Manager, IT Services, provides strategic and operational leadership for IT services across Precision Drilling's Middle East operations, ensuring reliable technology infrastructure, cybersecurity, vendor management, and project delivery. This role partners closely with regional business leaders, vendors, and global IT teams to deliver technology solutions that support business performance and operational excellence.

Culture

Precision Drilling fosters a strong safety culture through our Human Organizational Performance (HOP) approach, focusing on learning, communication, and supporting our people. We invest in career growth through continuous training and development, encourage balance with competitive benefits and generous time off, and foster a team-oriented workplace grounded in integrity and trust. When you join Precision, you join a company that puts people first.

Day In The Life

• Serve as the primary IT contact for Middle East operations, ensuring timely resolution of incidents, service requests, and escalations
• Manage regional IT infrastructure, networks, end-user technology, field systems, and connectivity to support reliable business operations
• Implement and maintain cybersecurity standards, access controls, software licensing compliance, and IT governance requirements
• Lead relationships with vendors, telecommunications providers, and service partners while overseeing IT assets, procurement, and lifecycle management
• Partner with business leaders and global IT teams to deliver technology projects, infrastructure upgrades, budgeting initiatives, and continuous service improvements

What We Need From You

• Degree or diploma in Information Technology, Computer Science, or related field (or equivalent experience)
• 3+ years of experience in IT infrastructure, operations, or technical support, including experience leading teams, vendors, projects, or cross-functional initiatives
• Strong knowledge of Microsoft 365, networking, endpoint management, cybersecurity, identity and access management, and IT service management
• Experience managing third-party vendors and telecommunications providers; exposure to SAP, ServiceNow, ITIL, or relevant technical certifications is an asset
• Strong leadership, communication, problem-solving, and customer service skills with the ability to manage competing priorities and build relationships across technical and business teams