Retail Assistant Manager - Lead Merchandising (Part-Time)

D & H International Company W.L.L.; Kuwait City; On-site; KWD 11,000 - 16,000; Full time

Job summary

D & H International Company W.L.L. in Kuwait City is seeking a store team leader to assist the Store Manager in planning actions to meet monthly sales targets and to monitor sales and customer service with the Manager. You will develop knowledge of the collection to increase selling potential and inform Headquarters of significant issues.

You will train staff, ensure proper cash desk procedures, and maintain merchandising standards while driving team development and customer service excellence.

Qualifications

• Leadership and Teambuilding.
• Delegating and developing.
• Business management & control of indicators.
• Orientation towards Personal Selling.
• Orientation towards selling through Merchandising.
• Orientation towards Customer Service and Image.
• Knowledge of the product, its management and distribution.
• Energy and speed with self-control.
• Enthusiasm and commitment.
• Personal and professional development.
• Standard of Customer Service and Customer Service Policy (100 questions).
• Merchandising Rules.
• Product.
• Image and Maintenance standards.
• Till programme and use of Pathfinder.
• Use of the intranet.
• Local Legislation and internal regulations.
• Human Resources and people management.
• Customers: the person fights to reach the marked sales targets and offers customer service of the highest quality at all times.

Responsibilities

• To assist the Store Manager in planning the required measures to meet monthly sales targets.
• To continually monitor, together with the Store Manager, the evolution of sales and customer service.
• To develop knowledge of the collection to increase selling potential.
• To inform managers and Headquarters of anything impacting store management or sales.
• To keep good communication with Headquarters.
• To carry out administrative duties with regard to personnel, maintenance, cash desk, etc.
• To ensure correct procedures at the cash desk are followed.
• To be familiar with the characteristics that define the store's initial order.
• To assist in the correct end of season return of goods (Stock takings).
• To train team members to improve competencies and results.
• To train and develop people so they learn functions of other positions.
• To enrich work, provide motivation by delegating functions, and supervise delegation.
• To promote polyvalence and recognize potential for other roles.
• To understand merchandising importance and concepts and apply decisions accordingly.
• To keep the section stocked, attractive, clean and well presented.
• To maintain merchandising standards and monitor stock rotation.

Skills

Leadership

Teambuilding

Delegating

Developing people

Business management

Indicator control

Personal selling

Merchandising

Customer service

Product knowledge

Stock management

VM awareness

Team leadership

Intranet usage

Legislation awareness

HR know-how

Job description

D & H International Company W.L.L. in Kuwait City is seeking a store team leader to assist the Store Manager in planning actions to meet monthly sales targets and to monitor sales and customer service with the Manager. You will develop knowledge of the collection to increase selling potential and inform Headquarters of significant issues.

You will train staff, ensure proper cash desk procedures, and maintain merchandising standards while driving team development and customer service excellence.