Receptionist & Sales Coordinator

British Study Centres; Kuwait City; On-site; KWD 5,600 - 7,800; Full time

Job summary

British Study Centres Kuwait is seeking a Receptionist & Sales Coordinator to welcome students and visitors, handle course enquiries and coordinate student services. You will promote courses and support enrolments while maintaining accurate records and smooth daily operations at Kuwait City location.

The role blends customer service, administration and sales, requiring initiative, reliability and strong communication in English and Arabic.

Qualifications

• Bilingual Arabic/English communication skills required.
• Strong interpersonal and customer-facing abilities.
• Sales and customer service or recruitment experience preferred.
• Experience in education or language schools is an advantage.

Responsibilities

• Greet students and visitors, acting as the main contact for enquiries.
• Provide clear information about courses, schedules and services.
• Handle enquiries via WhatsApp, phone, social channels promptly.
• Assist with course bookings, timetables and student records.
• Support payments collection as advised by the School Manager.
• Promote courses, convert enquiries into enrolments and meet targets.

Skills

Bilingual Arabic/English

Communication

Interpersonal skills

Sales experience

Customer service

Education industry

Organizational skills

Initiative

WhatsApp/MS Office

Tools

Microsoft Office

Job description

Receptionist & Sales Coordinator

Language School - Customer Experience, Course Enrolment & Student Services

Reporting to: School Manager/Regional Development Manager

Location: BSC Kuwait - Sanabil Tower, Kuwait City

Working Hours: 10:00am - 7:00pm, Sunday to Thursday

Occasional evening or weekend work may be required to support school events or activities, with prior agreement between the School Manager and the employee.

Overview

The Student Services & Sales Coordinator plays a key role in supporting the school's day-to-day operations while ensuring an excellent experience for students and visitors. This position combines student support, administrative coordination, and sales engagement. The role is responsible for welcoming students and visitors, assisting with course enquiries, supporting the organisation of classes and activities, and actively promoting the school’s courses and services to prospective and current students. The ideal candidate will be proactive, sales-oriented, and confident in handling enquiries, following up with prospective students, and converting leads into enrolments.

Key Responsibilities

Student Services & Administration

• Welcoming students and visitors to the school and acting as the main point of contact for enquiries.
• Providing clear and friendly information about courses, schedules, and school services.
• Handling enquiries received through WhatsApp, phone calls, social media and other communication channels in a professional and timely manner.
• Supporting the organisation and coordination of lesson timetables, workshops, and other school activities.
• Assisting with the administration of course bookings and maintaining accurate student records.
• Assisting with the collection of outstanding payments from students as advised by the School Manager
• Ensuring students receive a positive and professional experience throughout their time at the school.
• Coordinating student placement tests, assessments and appointments, ensuring accurate records and timely follow-ups.
• Communicating and coordinating with teachers and management to ensure smooth class scheduling and daily school operations.
• Completing any other duties related to student services and administration as assigned by the School Manager.

Sales & Student Recruitment Support

• Actively promoting available courses, products, and services to walk-in enquiries and current students.
• Understanding student needs and recommending appropriate courses, add-ons, or services such as private lessons, exam preparation courses, or workshops.
• Supporting the conversion of enquiries into enrolments by providing an excellent first impression and clear guidance.
• Working towards individual and school enrolment targets and actively contributing to sales performance.
• Maintaining up-to-date knowledge of current promotions and offers and communicating them effectively to students and visitors.
• Maintaining accurate records of prospective students, tracking enquiries and ensuring timely follow-ups.
• Participating in local marketing activities, including occasional events, fairs, and promotional photos/videos.
• Assisting with the creation of basic photo and video content during classes, workshops, and events to support the school’s social media presence and student engagement activities.

Skills & Requirements

• Native Arabic speaker and fluent in English (written and spoken).
• Strong communication and interpersonal skills.
• Confident speaking with prospective students and promoting courses.
• Previous experience in sales, customer service, or student recruitment is highly desirable.
• Previous experience in the education, training, or language school industry is an advantage
• Good organisational and administrative abilities.
• Ability to work independently and take initiative.
• Confident using WhatsApp, email, and Microsoft Office for daily communication and administrative tasks.
• Sales-driven and results-oriented, with a proactive approach to converting enquiries into enrolments
• Customer-focused, self-motivated, punctual and professional, with strong organisational skills.
• Able to work efficiently and effectively under pressure.
• Must be currently based in Kuwait and hold a transferable residency.