Personal Concierge/ Guest Relations - Supervisor

Hilton; Kuwait; On-site; KWD 12,000 - 18,000; Full time

Job summary

Hilton is seeking a Personal Concierge/ Guest Relations Supervisor to oversee front desk operations and guest services at our Kuwait property. You will lead a team of front desk agents, resolve guest concerns, and ensure service excellence throughout the stay.

The role emphasizes creating memorable experiences, mentoring staff, and maintaining Hilton standards in check-in/check-out, problem resolution, and personalized guest care.

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Personal Concierge/ Guest Relations - Supervisor, you’re not just managing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.