Front Desk Agent

Millennium Hotels and Resorts; Kuwait City; On-site; KWD 7,500 - 11,000; Full time

Job summary

Millennium Hotels and Resorts Kuwait City is seeking a Front Desk Agent to provide a warm, professional welcome and support guests from check-in to check-out. You will address inquiries, guide guests on hotel facilities, and ensure accuracy in guest records and incidental charges.

Adherence to hotel policies, knowledge of local services, and a commitment to privacy and safety are essential. The role emphasizes guest satisfaction and seamless service throughout the stay.

Qualifications

• Warm and welcoming guest interaction at check-in/check-out.
• Respond to guest inquiries and assist with requests.
• Maintain accurate guest records and process charges accurately.

Responsibilities

• Deliver efficient, courteous service from arrival to departure.
• Greet guests by name when possible and escort to rooms.
• Familiarize guests with hotel amenities and local services.
• Stay informed on hotel information, hours, promotions, events, and attractions.
• Monitor daily rate and occupancy levels for informed decisions.
• Adhere to cashiering standards and accurately post incidental charges.
• Process accounts from check-in to check-out with precision.
• Protect guest privacy and confidentiality of information.
• Demonstrate knowledge of hotel policies and service standards.
• Support environmental, health, and safety policies.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Tools

Front Office System

Reservation Software

Job description

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.