IT Specialist IETMS/AME

Kay and Associates, Inc.; Kuwait; On-site; KWD 6,000 - 9,000; Full time

Job summary

Kay and Associates, Inc. seeks a capable hardware/software support technician in Kuwait to assist KAF computer systems, including IETM program and AME environments. You will work with CMS Site Manager and KAF officers to diagnose issues, install software, and maintain equipment across sites.

The role requires four years’ hardware support experience, familiarity with Windows/DOS/Novell networks, and strong troubleshooting skills in a dynamic technical environment. A+ is desirable but not required.

Qualifications

• Four years of hardware support experience, including IETM/AME environments.
• Knowledge of Windows/ DOS/ Novell, Windows 2003/XP, Microsoft Office.
• Experience with LANs/WANs, hardware repair, and peripherals.
• Experience in a Navy/aviation-like environment is preferred; security clearance not required.

Responsibilities

• Coordinate hardware/software troubleshooting, installation, repair and problem diagnosis.
• Provide timely user support; log, track and report requests and status.
• Install, test, and maintain PC hardware/software systems and perform diagnostics.
• Assist in data collection and documentation for host systems and networks.
• Support a diverse user community including officers and CMS personnel; prepare training materials.

Skills

Windows OS

DOS

Novell

LAN/WAN

Hardware repair

Troubleshooting

Office suite

IETM/AME experience

A+ certification (desirable)

Education

Associate of Arts in computer related technology

High school diploma or equivalent

Tools

HP/Compaq/Dell workstations

Diagnostics tools

Job description

TASK DESCRIPTION

The primary purpose of this task is to support the KAF by providing hands on technical assistance The task incumbent will be prepared to function in conjunction with KAF personnel at any level for replacement of hardware and incorporation of software changes to KAF computer systems including but not limited to IETM program and AME system

TASK REQUIREMENTS

Coordinates KAF computer hardware and software troubleshooting installation repair problem diagnosis and implementation Assists in the processes by which requests and inquiries related to KAF computing local area networks LAN wide area networks WAN host systems communications are received screened prioritized and resolved Receives calls for assistance installations and general maintenance logs calls and takes appropriate action to ensure a satisfactory response with acceptable timeframes for the user community provides management and status reports on all requests Installs tests and maintains a variety of personal computing and network hardware and software systems performs diagnostic tests modifies or repairs hardware to the board or component level gathers and records appropriate data related to these functions Provides support to a diverse user community which includes KAF Officers administrative staff CMS personnel and KAF Soldiers in the proper application of existing or new KAF computer software and hardware systems coordinates all requirement related to troubleshooting and basic repair Maintains a high level of PC knowledge and assists in the recommendation processes for personal computing hardware software systems and host system data communications requirements Interfaces with the CMS Site Manager and KAF Officers for the purpose of establishing and maintaining a source of hardware systems components parts and peripheral devices problem resolution and training and in-service programs Responds to a rapidly changing technical environment and the requirements to the user community Ensures that a complete inventory of supplies and parts are maintained and that all shortages are ordered in a timely manner Plans organizes and coordinates daily schedules for all sites Utilizes personal computing hardware and software word-processing spreadsheet and database applications to perform basic duties including documentation reporting scheduling and user support Maintains an advanced and current level of technical knowledge and skills involving personal computing and software architecture implementation and troubleshooting Cont d Equivalent of the completion of the twelfth grade and an Associate of Arts Degree in a computer related technology.Degree may be substituted by experience of an exact nature.At least four (4) years experience in a hardware support capacity, one (1) year of which includes working in support of IETMs or AME environments.Knowledge of Windows, DOS, Novell, Windows 2003 and XP, Microsoft Office, troubleshooting tools, LANs, WANs, computing hardware repair; PC software applications high speed networking; proper office methods and practices; modern computer techniques, methodologies, principles and practices.Knowledge of Windows 2003 Server, PC Tablets, HP, Compaq and Dell workstations and Panasonic CF-30 Toughbook computers.At least three (3) years of increasingly responsible experience in a hardware and software support capacity in a user-oriented environment.Hardware experience must include Windows/DOS systems, printers, modems, scanners, other peripherals, and terminals/equipment connected to centralized host systems and servers.Background in the installation and trouble-shooting of desktop software applications.DBA for AME system and or IETM program is desired but not required.A+ certification desired, but not required.Naval Aviation environment experience is preferred.No security clearance required.