IT Manager

Client of Hudson Manpower; Kuwait City; On-site; KWD 25,000 - 40,000; Full time

Job summary

Client of Hudson Manpower is seeking an experienced IT leader to manage Dynamics 365 implementation, oversee IT strategy, and drive high‑availability infrastructure across the organization. The role requires a Bachelor’s degree in CS/IT, 5–7 years in IT management, strong leadership and stakeholder management, and proven experience with cloud platforms (Azure/AWS) and ERP/CRM integrations.

You will coordinate with department heads, lead workshops, and ensure security compliance while delivering

Qualifications

• Bachelor's degree in Computer Science or Information Technology.
• 5–7 years of experience in IT management or similar role.
• Comprehensive experience in Dynamics 365 implementation and support.
• Proven track record delivering IT projects from scratch.
• Strong knowledge of networks, systems administration, and IT security.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage IT systems, networks, and infrastructure for high availability, security, and performance.
• Develop IT strategies, policies, and procedures to support business growth.
• Lead IT team, manage budget, and oversee upgrades, migrations and projects.
• Collaborate with department heads to translate needs into Dynamics 365 roadmap.
• Conduct workshops to gather requirements and perform fit-to-standard/gap analyses.
• Configure Dynamics 365 modules, customize workflows, and publish configurations.
• Maintain RTM data, coordinate with consultants, developers, and testers.
• Facilitate UAT, develop training materials, and provide ongoing support.

Skills

IT management

Leadership

Project management

Stakeholder management

Security

Education

Bachelor's degree in CS/IT

Master's degree (preferred)

Tools

Dynamics 365

Azure

Job description

Job Responsibilities

• Manage IT systems, networks, and infrastructure to ensure high availability, security, and performance.
• Develop IT strategies, policies, and procedures that support business growth.
• Lead and develop the IT team, manage the IT budget, and oversee system upgrades, migrations, and implementation projects.
• Collaborate with department heads, including Operations, Supply Chain, Finance, and Human Resources, to understand business needs and translate them into functional requirements aligned with the Dynamics 365 implementation roadmap.
• Conduct workshops and observation sessions to gather detailed requirements based on approved processes and procedures.
• Perform fit-to-standard and fit-gap analyses against Dynamics 365 s standard capabilities.
• Recommend and implement improvements to business workflows and the use of Dynamics 365 functionalities.
• Configure Dynamics 365 applications, including Customer Engagement CE, Finance and Operations F amp O, and related modules.
• Customize and publish workflows, business processes, forms, and configurations according to business needs.
• Maintain daily updates to the Requirements Traceability Matrix (RTM) including data mapping, implementation progress, and Azure DevOps work items in coordination with department heads and the Senior Business Application Engineer.
• Coordinate with technical consultants, developers, and testers to meet project milestones and deadlines.
• Facilitate User Acceptance Testing (UAT) with internal stakeholders.
• Develop training materials and knowledge base articles, conduct training and provide ongoing support and knowledge transfer.
• Serve as the main link between business departments and technical teams to ensure requirements are understood and implemented effectively.
• Build software programs and IT projects from scratch covering requirements gathering, design, development, testing, deployment, and ongoing support.
• Implement security measures and ensure compliance with applicable requirements and industry standards.

Qualifications

Bachelor s degree in Computer Science, Information Technology, or a related field.

5 7 years of experience in IT management or a similar role.

Comprehensive experience in Dynamics 365 implementation, configuration, customization, integration, and support.

Proven experience developing software solutions and delivering IT projects from scratch.

Strong knowledge of network management, systems administration, and IT security.

Strong project management skills, with experience managing multiple projects simultaneously.

Proven leadership, analytical, problem-solving, and conflict resolution skills.

Excellent communication and stakeholder management skills.

Ability to work effectively in a fast-paced environment.

Preferred Qualifications

Master s degree in a relevant field.

Certifications such as ITIL, PMP, CISSP, CISM, or relevant Microsoft, AWS, Cisco, or VMware certifications.

Experience with cloud platforms such as Azure, AWS, or Google Cloud.

Experience managing ERP systems, CRM platforms, and Microsoft Dynamics 365.