IT Helpdesk Associate – Entry-Level with Growth

Majid Al Futtaim; Kuwait City; On-site; KWD 4,500 - 7,800; Full time

Benefits offered by this job

Friendly environment

Large diverse team

Leadership development

Job summary

Majid Al Futtaim is seeking an Associate – Info. Tech to provide high-quality IT support to business units. You will receive, prioritize, document, and resolve requests in a busy helpdesk environment, communicating with users by phone and ticketing system.

The role requires a Bachelor's in Computer Science or equivalent, up to two years in IT support, and strong communication, organization, and problem-solving skills. This is an entry-level opportunity within a dynamic regional group.

Qualifications

• Bachelor's Degree in Computer Science or equivalent.
• 0–2 years IT helpdesk experience.
• Strong business communication and presentation skills.
• Highly organized with multitasking ability.
• Good time management and prioritization skills.
• Strong problem-solving with attention to detail.

Responsibilities

• Provide first-level IT support to all business units for IT-related requests.
• Deliver hotline support during non-office hours, weekends, and holidays when required.
• Coordinate, test, and review system change requests submitted by business users.
• Troubleshoot IT products and services and resolve user technical issues efficiently.
• Record incidents, requests, and problem details accurately in the Service Desk tool.
• Update and manage support tickets, ensuring proper documentation and timely closure.
• Follow up with users to verify that implemented solutions have resolved issues effectively.
• Support IT initiatives and action plans that enhance operational productivity, performance, and effectiveness.

Skills

IT Support

Customer Service

Education

Bachelor's Degree in Computer Science

Job description

Majid Al Futtaim is seeking an Associate – Info. Tech to provide high-quality IT support to business units. You will receive, prioritize, document, and resolve requests in a busy helpdesk environment, communicating with users by phone and ticketing system.

The role requires a Bachelor's in Computer Science or equivalent, up to two years in IT support, and strong communication, organization, and problem-solving skills. This is an entry-level opportunity within a dynamic regional group.