Human Resources Manager

IHG Hotels & Resorts; Kuwait; On-site; KWD 12,000 - 18,000; Full time

Job summary

IHG Hotels & Resorts is seeking an experienced HR leader to director the human resources function, partnering with the General Manager and department heads to implement people strategies aligned with business goals. You will manage recruitment, onboarding, workforce planning, and help drive engagement and performance across the hotel.

The role requires strong HR process knowledge, confidentiality, and the ability to work across cultures.

Qualifications

• Diploma or Bachelor's degree in HR, Business Administration, Hospitality Management or related field.
• 3 years' experience in HR, administration or hotel operations.
• Good understanding of HR processes including recruitment, onboarding, attendance, payroll support and colleague relations.

Responsibilities

• Lead the hotel's Human Resources function, partnering with the General Manager and Department Heads to deliver the people strategy and support overall business objectives.
• Manage recruitment, selection, onboarding and workforce planning, ensuring staffing levels and talent.
• Oversee employee relations, guidance on performance, grievances and investigations while ensuring fairness and confidentiality.
• Drive colleague engagement, wellbeing, and recognition through surveys, town halls and initiatives.
• Lead performance and talent management, including reviews, succession planning and internal development.
• Partner with Learning & Quality to identify training needs and deliver mandatory learning and leadership development.

Education

Diploma or Bachelor's degree in Human Resources, Business Administration, Hospitality Management or a related field

Job description

A Little Taste of your Day to Day

• Lead the hotel's Human Resources function, partnering with the General Manager and Department Heads to deliver the people strategy and support overall business objectives.
• Manage recruitment, selection, onboarding and workforce planning, ensuring the hotel attracts, develops and retains the right talent while maintaining appropriate staffing levels.
• Oversee colleague relations, providing guidance on performance, grievances, disciplinary matters, investigations and workplace concerns while ensuring fairness, confidentiality and consistency.
• Drive colleague engagement, recognition and wellbeing, including colleague surveys, action plans, Town Halls, recognition programmes, celebrations and initiatives that strengthen workplace culture.
• Lead performance and talent management, including performance reviews, succession planning, internal development, promotions, transfers, cross-training and career development.
• Partner with Learning & Quality to identify training and development needs, ensuring mandatory learning, leadership development and hotel training initiatives are effectively delivered.
• Oversee payroll-related HR processes, attendance, leave, benefits and colleague movements, ensuring information is accurate, properly authorised and processed on time.
• Ensure compliance with Kuwait Labour Law, government requirements, IHG policies and brand standards, working closely with Government Relations on work permits, residency and other colleague documentation.
• Manage HR policies, colleague records, audits and compliance requirements, maintaining accurate documentation and ensuring corrective actions are completed when required.
• Monitor headcount, manpower productivity, HR budgets and labour costs, working with Department Heads on vacancy management, scheduling, cross-deployment and effective workforce utilisation.
• Prepare and analyse key HR reports and people metrics, including headcount, vacancies, turnover, absenteeism, leave, recruitment and engagement, using insights to support management decisions.
• Champion IHG's inclusive culture and responsible business commitments, supporting Giving for Good, community partnerships, local talent development and other colleague initiatives.
• Oversee the complete colleague lifecycle, from recruitment and onboarding through development, engagement and recognition to resignation, transfer or separation.
• Lead, coach and develop the HR team, ensuring a professional, approachable and efficient HR service for all colleagues.

What We Need From You

• Diploma or Bachelor's degree in Human Resources, Business Administration, Hospitality Management or a related field.
• 3 years previous experience in Human Resources, administration or hotel operations; previous hotel HR experience is an advantage.
• Good understanding of general HR processes including recruitment, onboarding, attendance, payroll support and colleague relations.
• Knowledge of Kuwait Labour Law and local employment practices is an advantage.
• Good administrative and organisational skills with strong attention to detail.
• Strong communication and interpersonal skills.
• Ability to communicate professionally with colleagues at all levels and from different cultures and backgrounds.
• Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint and Outlook.
• Comfortable working with HR systems and digital platforms.
• Ability to manage multiple priorities and work accurately within deadlines.
• Strong sense of confidentiality, integrity and professionalism.
• A positive, approachable and service-oriented personality.
• Ability to work independently while also contributing effectively as part of the HR and hotel team.

Most importantly, you'll bring a genuine passion for people and demonstrate IHG's behaviours by Doing the Right Thing, Showing We Care, Aiming Higher, Celebrating Difference and Working Better Together.

What We Offer

We'll reward your hard work with a competitive salary and benefits package, along with the support and opportunities that come with being part of the IHG family.

At IHG, we provide Room to Belong, Room to Grow and Room to Make a Difference — creating an inclusive workplace where you can be yourself, develop your career and make a positive impact.

Depending on eligibility and hotel policy, benefits may include IHG colleague and friends & family hotel rates, learning and career development opportunities, recognition programmes, wellbeing initiatives, duty meals, uniform where applicable, and other colleague benefits.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn family.