Home Delivery Operations Lead

Landmark Group; Kuwait; On-site; KWD 13,392 - 20,088; Full time

Job summary

Landmark Group in Kuwait is seeking a Home Delivery Operations Manager responsible for end-to-end delivery operations, ensuring adherence to SLAs and optimizing performance. This role requires strong coordination skills, experience in last-mile delivery, and proficiency in data management systems. The candidate will lead initiatives to improve customer satisfaction while managing stakeholder communications. Ideal applicants should possess a degree in Operations or related fields, along with hands-on experience in delivery operations.

Qualifications

• 4-7 years of experience in Home Delivery / Last-Mile Operations.
• Strong understanding of delivery workflows and fleet coordination.
• Proficient in data handling and reporting.

Responsibilities

• Coordinate and monitor all Home Delivery activities for timely delivery.
• Drive reduction in pending deliveries through proactive planning.
• Ensure smooth communication between delivery, store operations, and customer service.

Skills

Operational mindset

Strong coordination

Customer service

Data handling

Problem-solving

Education

Graduate/Postgraduate in Operations, Supply Chain, Business Administration

Tools

ERP / delivery management systems (Oracle preferred)

Job description

Landmark Group in Kuwait is seeking a Home Delivery Operations Manager responsible for end-to-end delivery operations, ensuring adherence to SLAs and optimizing performance. This role requires strong coordination skills, experience in last-mile delivery, and proficiency in data management systems. The candidate will lead initiatives to improve customer satisfaction while managing stakeholder communications. Ideal applicants should possess a degree in Operations or related fields, along with hands-on experience in delivery operations.