Guest Experience Agent

InterContinental Hotels Group; Kuwait City; On-site; KWD 4,800 - 7,200; Full time

Job summary

InterContinental Hotels Group in Kuwait City is hiring a Front Office Guest Relations Agent. You will greet guests warmly, ensure VIP and special guests receive a seamless, personalized experience from arrival to departure, and assist with check-ins and check-outs with efficiency and courtesy.

Coordinate pre-arrival arrangements with relevant departments, maintain updated guest profiles in the PMS for loyalty building, and handle inquiries promptly.

Responsibilities

• Greet guests warmly with professionalism and genuine hospitality.
• Ensure VIP and special guests receive a seamless, personalized experience from arrival to departure.
• Coordinate pre-arrival arrangements including room preferences, special requests, and amenities with relevant departments.
• Maintain updated guest profiles in the property management system for future reference and loyalty building.
• Assist with check-ins and check-outs, ensuring processes are efficient and courteous.
• Handle guest inquiries, concerns, and requests promptly and diplomatically.
• Liaise with Housekeeping, Concierge, Room Service and Security to ensure guest satisfaction.
• Conduct VIP room inspections to ensure readiness and attention to detail.
• Anticipate guest needs and provide thoughtful touches to enhance the experience.
• Support Front Office in administrative tasks, reporting, and daily operations while upholding service standards.

Job description

•Greet and welcome guests with warmth, professionalism, and genuine hospitality.•Ensure VIP and special guests receive a seamless, personalized experience from arrival to departure.•Coordinate pre-arrival arrangements including room preferences, special requests, and amenities in collaboration with relevant departments.•Maintain updated guest profiles and preferences in the property management system for future reference and loyalty building.•Assist with check-ins and check-outs, ensuring all processes are handled efficiently and courteously.•Handle guest inquiries, concerns, and requests promptly, diplomatically, and effectively.•Liaise with departments such as Housekeeping, Concierge, Room Service, and Security to ensure guest satisfaction.•Conduct guest room inspections for VIP arrivals to ensure readiness and attention to detail.•Anticipate guest needs and proactively provide thoughtful touches that enhance the guest experience.•Support the Front Office team in administrative tasks, reporting, and daily operations as needed.•Uphold and represent the hotel's service standards and brand values at all times.•Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.