Lobby Ambassador

Millennium Hotel and Convention Centre Kuwait; Kuwait City; On-site; KWD 6,000 - 10,000; Full time

Job summary

Millennium Hotel and Convention Centre Kuwait is seeking a Lobby Ambassador to warmly welcome guests, ensure gracious departures, and consistently deliver efficient, courteous service. You will embody the hotel's service standards and foster positive interactions with guests.

Key duties include greeting guests at the entrance, guiding them to check-in, assisting in queues and breakfast service, promoting hotel offers, and identifying revenue opportunities such as restaurant reservations.

Qualifications

• Experience in guest services and hospitality is preferred.

Responsibilities

• Offer consistently professional, friendly, warm, and engaging service to all guests.
• Be readily available as a point of contact for guests at all times.
• Actively engage with guests, representing the cultural connection initiatives and creating positive interactions at the coffee and refreshment station.
• Welcome guests at the hotel entrance, escorting them to the check-in point, assisting those in queues, greeting guests during breakfast, and bidding farewell to departing guests.
• Utilize technology such as the Tablet Registration tool to efficiently register guests while they await check-in.
• Provide personalized service and attention to all guests, with a focus on VIP guests, and loyalty program members.
• Maintain effective communication with various departments to ensure seamless service delivery.
• Proactively meet arriving guests at the main entrance and offer assistance upon their exit from transportation.
• Extend assistance to all guests entering the lobby.
• Identify revenue opportunities, such as taking restaurant reservations and promoting sales leads.
• Stay informed about the hotel and local services, providing information and responding to guest queries.
• Promptly and pleasantly address any guest queries or concerns.
• Stay updated on special offers, promotions, and packages at the hotel, promoting them to guests as appropriate.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Job description

As a Lobby Ambassador, you are tasked with providing a warm and friendly welcome to guests, ensuring a gracious departure, and consistently delivering efficient and courteous service. Your responsibilities include embodying the company's service standards and fostering positive interactions with guests.

Key Job Responsibilities:

• Offer consistently professional, friendly, warm, and engaging service to all guests.
• Be readily available as a point of contact for guests at all times.
• Actively engage with guests, representing the cultural connection initiatives and creating positive interactions at the coffee and refreshment station.
• Play a crucial role in upholding service standards by welcoming guests at the hotel entrance, escorting them to the check-in point, assisting those in queues, greeting guests during breakfast, and bidding farewell to departing guests.
• Utilize technology such as the Tablet Registration tool to efficiently register guests while they await check-in.
• Provide personalized service and attention to all guests, with a focus on VIP guests, and loyalty program members.
• Maintain effective communication with various departments to ensure seamless service delivery.
• Proactively meet arriving guests at the main entrance and offer assistance upon their exit from transportation.
• Extend assistance to all guests entering the lobby.
• Identify revenue opportunities, such as taking restaurant reservations and promoting sales leads.
• Stay informed about the hotel and local services, providing information and responding to guest queries.
• Promptly and pleasantly address any guest queries or concerns.
• Stay updated on special offers, promotions, and packages at the hotel, promoting them to guests as appropriate.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.