Group Head - Learning and Development

HRInvest; Kuwait City; On-site; KWD 25,000 - 40,000; Full time

Job summary

HRInvest in Kuwait seeks a Group Head of Learning and Development to shape and lead our training strategy across multiple concepts. You will oversee frontline and operational training, onboarding, and leadership development while ensuring consistent service standards across locations.

You will design engaging learning programs, coach managers, and build internal trainers to sustain on-the-job learning. The role requires strong measurement of training outcomes and a track record of delivering

Qualifications

• Bachelor's degree in a relevant field required.
• 5+ years of senior L&D experience in F&B or hospitality.
• Strong design, facilitation and presentation skills.
• Sound knowledge of food & beverage operations and service standards.
• Experience building leaders and managing training teams.
• Ability to measure training outcomes and drive program improvements.

Responsibilities

• Develop and lead the learning and development strategy across concepts and locations.
• Oversee frontline and operational training, service standards and onboarding.
• Design, prepare and deliver engaging training materials and workshops.
• Coach managers and build internal trainers to reinforce learning on the job.
• Measure training effectiveness through feedback and performance indicators.
• Build training plans for new openings and support launches.

Skills

L&D strategy

Training design

Facilitation

Leadership development

Education

Bachelor's degree in HR/Hospitality/Education

Job description

About the job Group Head - Learning and Development

About The Client

A Kuwait-based organization operating within the food and beverage sector for more than a decade. Developing and managing a portfolio of restaurant concepts, the company oversees activities from concept development to daily operations, working across culinary, design, and operational functions to support consistent and structured business performance.

About The Role

• Develop and lead the learning and development strategy across all concepts and locations. This includes:
• Frontline training: guest service, menu and product knowledge, and service standards.
• Operational training: restaurant procedures, food safety, and consistent execution across locations.
• Work with operational leaders to identify training needs and address performance gaps.
• Design, prepare, and deliver engaging training materials, workshops, and learning programs.
• Oversee onboarding, service standards, product knowledge, operational training, and leadership development.
• Build training plans for newt openings and support teams through launch.
• Develop internal trainers and coach managers to reinforce learning on the job.
• Maintain consistent training standards while adapting content to each restaurant concept.
• Measure training effectiveness through feedback and operational performance indicators.

About You

• Bachelor's degree in Human Resources, Hospitality Management, Education, or a related field.
• 5 years senior L&D experience in the food &beverage, or hospitality organization.
• Strong training design, facilitation, and presentation skills.
• Sound knowledge of thefood & beverage operations and service standards.
• Experience developing leaders and managing training teams.
• Ability to measure training outcomes and improve programs.