GCC IT Service Delivery & Digital Transformation Analyst

Global Roles

Kuwait

Hybrid

KWD 15,000 - 25,000

Full time

2 days ago

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Job summary

World Bank Kuwait Office seeks a Junior Service Delivery Analyst to provide onsite and remote IT support across GCC offices. The role drives digital transformation using Power BI, Power Apps, and Power Automate, supporting IT infrastructure, asset management, security compliance, and regional capacity building.

You will build dashboards for portfolio monitoring, deliver automated workflows, and train GCC staff to improve digital tool adoption and efficiency.

Qualifications

Bachelor's degree in IT or related field; equivalent professional experience considered.
Hands-on Power BI dashboard development with data modeling.
Experience with Power Automate and Power Apps for automation.
Strong knowledge of Microsoft 365 administration and security.
Experience with ITSM ticketing platforms (ServiceNow, Jira, Remedy).
Proficiency in Windows 10/11, VPN, and basic network troubleshooting.

Responsibilities

Provide onsite IT support to Kuwait staff and remote support to GCC offices.
Troubleshoot hardware/software issues across desktops, laptops, and peripherals.
Support Microsoft 365 apps, Zoom, and other enterprise apps.
Configure user accounts, MFA enrollment, and access management.
Develop dashboards and automate workflows using Power BI, Power Automate, and Power Apps.
Maintain IT asset register and manage procurement lifecycle.
Ensure security compliance and data protection policies.