Field Service Technician – Home Appliances & Electronics

Alghanim Industries; Kuwait; On-site; KWD 6,000 - 10,000; Full time

Job summary

Alghanim Industries is seeking an Electronics/Field Service Technician to diagnose, repair, or replace parts for major home appliances across customer sites. The role requires hands-on troubleshooting of audio-DSP, A/V, video and USB-based software, plus effective prescreening and parts management.

The candidate must hold refrigerant handling or HVAC certifications, possess strong communication, and be able to work flexible schedules with MS Office proficiency and a valid driver’s license.

Qualifications

• 3 to 5 years field service experience in all major home appliances.
• Possess Refrigerant Handling Certificate(s), CET (HVAC) and other applicable appliance or electronics service certifications.
• Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.
• Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
• Valid driver’s license with a clear driving record.
• Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
• Ability to work a flexible schedule based on business needs.
• Excellent communication, organization and customer service skills.

Responsibilities

• Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
• Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.
• Order necessary parts after initial prescreen so they are in hand before going to customers' location.
• Perform daily administrative functions to include warranty claims and report submission.
• Maintain performance objectives as required by the company.
• Maintain company vehicle, tools, equipment and parts inventory.
• Rely on personal judgment for safety regarding work.
• Work independently without onsite supervision.
• Other duties as assigned.
• Documents service and installation actions by completing forms, reports, logs, and records.

Skills

Field service experience

MS Office proficiency

Smartphone proficiency

Proprietary software learning

Valid driver’s license

Physical fitness

Flexible schedule

Communication skills

Organizational skills

Customer service

Diagnostic tools

Education

Refrigerant Handling Certificate

CET (HVAC) certification

Job description

Alghanim Industries is seeking an Electronics/Field Service Technician to diagnose, repair, or replace parts for major home appliances across customer sites. The role requires hands-on troubleshooting of audio-DSP, A/V, video and USB-based software, plus effective prescreening and parts management.

The candidate must hold refrigerant handling or HVAC certifications, possess strong communication, and be able to work flexible schedules with MS Office proficiency and a valid driver’s license.