Field Service Engineering Senior Professional

Hitachi Energy Ltd.; Kuwait City; Hybrid; KWD 16,000 - 23,000; Full time

Job summary

Hitachi Energy Ltd. seeks a Field Service Engineer to join a global team shaping the future of energy.

You will perform installation, commissioning, maintenance, testing, troubleshooting, repair, upgrade, and retrofit activities for power systems and electrical equipment across the Hitachi Energy portfolio. This role combines technical expertise with customer engagement, travel opportunities, and continuous professional development.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering.
• 3–5 years in field service activities.
• Experience with transformers, substations, HV equipment, power quality solutions, protection and control, grid automation.
• Ability to read technical drawings and wiring diagrams.
• Proficient in written and spoken English.
• Willingness to travel frequently to customer sites, often on short notice, within Egypt and potentially internationally.

Responsibilities

• Install, commission, maintain, test, troubleshoot, repair, upgrade, and retrofit power systems.
• Perform field service per procedures, contracts, and customer expectations.
• Provide on-site and remote technical support.
• Diagnose faults in electrical, mechanical, control and protection systems.
• Conduct preventive and predictive maintenance and suggest improvements.
• Prepare service reports, risk assessments, and site documentation.
• Build customer relationships and identify service opportunities.
• Collaborate with Sales, Project Management, Supply Chain, and others.
• Travel to customer sites locally and internationally.
• Provide timely support for critical service issues and escalations.
• Comply with health, safety, environmental, quality, and regulatory requirements.
• Demonstrate Hitachi Energy's safety and integrity values.

Education

Bachelor's degree in Electrical/Mechanical Engineering

Job description

At Hitachi Energy, you'll be part of a global team shaping the future of energy. As a Field Service Engineer, you'll work with state-of-the-art power technologies, delivering installation, commissioning, maintenance, troubleshooting, and digital service solutions that keep critical infrastructure running efficiently. If you're looking for a role that combines technical expertise, customer engagement, travel opportunities, and continuous professional development, this is your chance to make a lasting impact while growing your career with a world-class organization.

How You'll Make an Impact

• Perform installation, commissioning, maintenance, testing, troubleshooting, repair, upgrade, and retrofit activities for power systems, electrical equipment, and service solutions across the Hitachi Energy portfolio.
• Execute field service activities in accordance with technical procedures, contractual requirements, and customer expectations.
• Provide high-quality technical support both remotely and on-site to resolve customer issues efficiently.
• Diagnose electrical, mechanical, control, and protection system faults and implement effective corrective actions.
• Conduct preventive, predictive, and condition-based maintenance activities, while recommending improvements to enhance equipment performance, reliability, and lifecycle management.
• Prepare accurate service reports, technical documentation, risk assessments, method statements, fault analysis reports, repair records, recommendations, and site documentation in line with company standards.
• Build strong customer relationships and identify opportunities for service agreements, upgrades, modernization projects, digital solutions, spare parts, and refurbishment initiatives.
• Collaborate closely with Sales, Project Management, Supply Chain, and other stakeholders to support customer requirements and contribute to business growth.
• Travel to customer sites locally and internationally, as required.
• Provide timely support for critical service issues and customer escalations to help ensure the reliable operation of customer assets.
• Comply with all applicable health, safety, environmental, quality, and regulatory requirements.
• Demonstrate Hitachi Energy's values of safety and integrity in all aspects of work.

Your Background

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
• 3 to 5 years of experience in field service, installation, commissioning, maintenance, testing, or related engineering activities.
• Experience with transformers, substations, high-voltage equipment, power quality solutions, protection and control systems, grid automation solutions, or power systems.
• Ability to read and interpret technical drawings, schematics, and wiring diagrams.
• Proficiency in written and spoken English.
• Willingness and ability to travel frequently to customer sites, often on short notice, within Egypt and potentially internationally.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.