Field Service Engineer - Protection Systems at Hitachi Rail

Hitachi Rail; Kuwait City; On-site; KWD 22,000 - 50,000; Full time

Job summary

Hitachi Energy in Kuwait City is seeking a protection systems professional for full-time on-site work in Kuwait. The role focuses on testing, commissioning, maintenance, and troubleshooting of protection systems across substations up to 400 kV, with leadership of the protection team and coordination of field technicians.

The ideal candidate holds a bachelor’s degree in electrical engineering, 7+ years of relevant experience, strong communication skills, and fluency in English.

Qualifications

• Bachelor’s degree in Electrical Engineering.
• Minimum 7 years of relevant experience in protection systems.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using testing and diagnostic equipment.
• Ability to interpret electrical drawings and schematics.
• Strong organizational and time management skills.
• Proficiency in both spoken & written English language.

Responsibilities

• Drive service sales and business development across assigned countries and market segments.
• Perform relay testing, commissioning, maintenance, and troubleshooting at client substations.
• Coordinate and oversee substation technicians and electricians, serving as project manager and primary client contact.
• Ensure compliance with safety standards and Hitachi Energy procedures.
• Provide documentation and handover to site operators and ensure manuals are available before handover.

Skills

Relay testing

Field service

Project management

Communication

Electrical drawings

English proficiency

Leadership

Education

Bachelor’s degree in Electrical Engineering

Tools

Testing and diagnostic equipment

Job description

Location: Kuwait City, Al Kuwayt, Kuwait. Job Schedule: Full time. Remote: No.

This Full time on site position offers great opportunities for career growth.

The opportunity Join a team that specializes in providing remote and on-site services for protection systems in transmission and distribution substations, ensuring solutions that are timely, cost-effective, and aligned with customer expectations. Our work adheres to industry-standard processes, safety protocols, and best practices—delivering reliability and excellence every step of the way.

How you’ll make an impact

• Driving service sales and business development activities across assigned countries and market segments (e.g., Utilities, Power Generation, Oil & Gas, EPCs, Industrial clients).
• Performing relay testing, commissioning, maintenance, and troubleshooting at client substations.
• Possess knowledge of structured programming, communication techniques, and protocols for Hitachi Energy relays and familiarity with other relays manufacturers is preferable.
• Troubleshooting system protection problems and schemes effectively and understanding different protection and communication schemes and supervising the installation and commissioning of automation systems, ensuring full compliance with standards and best practices.
• Demonstrate expertise in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment in substations up to 400 kV voltage level.
• Experience in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment in power stations and refinery environments.
• Training site operators in the use of works and ensure site-specific manuals and documentation are available before handover and are highly familiar with interlocking schemes and gas tripping schemes across all voltage levels from 380 V to 400 kV.
• Consult with clients or their representatives to determine their needs and priorities.
• Provide written procedures for switching, energization, isolation methods for testing, commissioning, and maintenance work.
• Coordinate and oversee substation technicians and electricians, and serve as project manager, serve as the primary customer contact for specific projects, maintain a professional presentation when dealing with employees, clients, and suppliers and be well-versed in technical and safety precautions when working in live substations.
• Possess leadership skills and the ability to lead, supervise, and assign work to the protection team and unnecessary outages while working in Brownfield substations or on any type of energized equipment and experience in troubleshooting electrical parts for various types of switchgear.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

A bachelor’s degree in electrical engineering is preferred. Minimum 7 years of relevant experience is required. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in using testing and diagnostic equipment. Ability to interpret and work from electrical drawings and schematics. Strong organizational and time management skills. Commitment to continuous improvement and learning. Proficiency in both spoken & written English language is required.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.