Field Service Assistant Engineer Intern

Roche; Kuwait; On-site; KWD 13,000 - 20,000; Full time

Job summary

Roche Kuwait offers a 12‑month Rotational Development Program aimed at high potential individuals at an early stage of their career, with no work experience required. This program is designed to accelerate professional growth through hands‑on field service exposure in the biomedical and laboratory equipment domain.

You will rotate in different disciplines, support Field Service Engineers, and gain practical experience on-site while building a network within Roche and accessing senior mentors for

Qualifications

• Bachelor degree in Engineering, Biomedical, Electronic or Mechatronics or relevant fields
• Fresh graduates preferred
• Basic understanding of healthcare systems and laboratory equipment is preferred
• Strong problem‑solving skills and ability to communicate effectively with customers and colleagues
• Motivated to work in a hands‑on environment and support field operations

Responsibilities

• Assist Field Service Engineers in troubleshooting, maintenance and installation of lab analyzers
• Join senior engineers for preventive maintenance and repairs to gain hands‑on experience
• Support the field service team by communicating with customers and collecting feedback
• Assist in basic equipment checks, documentation and site readiness for service visits
• Shadow senior engineers to learn best practices for resolving issues and calibrating instruments
• Help with tools, spare parts and equipment for field visits
• Maintain communication with field service team to coordinate daily operations and service schedules
• Prepare service reports and update tracking systems
• Participate in continuous learning opportunities to enhance technical knowledge and customer service skills

Skills

Problem solving

English proficiency

Communication

Teamwork

Education

Bachelor Engineering, Biomedical, Electronic, Mechatronics

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Roche Diagnostics Kuwait early in career Program is a 12 months rotational development program at Roche. The program is tailored for high potential individuals at an early stage of their career, and NO work experience is required. The program accelerates their professional development and enables them to be key contributors to Roche's purpose and what patients need next.

Roche Kuwait offers Field Service Assistant Engineer position for a period of 11 months and 1 month rotation with the below main responsibilities:

• Assist the Field Service Engineers in supporting on-site activities, including troubleshooting, maintenance, and installation of lab analyzers.
• Join senior engineers during preventive maintenance and repairs to gain practical, hands‑on experience in maintaining laboratory equipment.
• Support the field service team by communicating with customers, collecting feedback, and ensuring their needs are met during service visits.
• Assist in basic equipment checks, documentation, and ensuring that customer sites are prepared for upcoming service visits.
• Shadow senior engineers to learn best practices for resolving technical issues, replacing spare parts, and calibrating instruments.
• Help with logistical and operational tasks such as preparing tools, spare parts, and equipment for field visits, ensuring that the team is well‑equipped for maintenance activities.
• Maintain communication with the field service team to ensure smooth coordination of daily operations and service schedules.
• Assist in preparing service reports, documenting completed work, and updating systems for tracking maintenance activities.
• Participate in continuous learning opportunities to enhance technical knowledge and customer service skills.

Your Opportunity

Gain hands‑on experience by working directly with Field Service Engineers, learning from their expertise while supporting critical service activities.

Build a network within Roche and learn through a structured rotational program designed to enhance your skills and career growth.

Access senior leaders and mentors to guide your professional development and ensure a fulfilling learning experience.

Contribute to projects that directly impact patient outcomes while developing a strong foundation in field service operations.

Who You Are

• You hold a Bachelor degree in Bachelor Engineering, Biomedical, Electronic, Mechatronics or relevant fields
• You are early in your career, and fresh graduates are preferred.
• Basic understanding of healthcare systems and laboratory equipment is preferred.
• You have strong problem‑solving skills, and the ability to communicate effectively with customers and colleagues.
• You are motivated to work in a hands‑on environment and support field operations.
• You possess excellent teamwork and communication skills, with a proactive and learning‑oriented mindset.
• Proficiency in English is required.

Our mission

Roche is a global pioneer and leader in Personalized Healthcare. We provide breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology and Data so that people can live better lives. We believe it’s urgent to deliver medical solutions right now - even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.

We are living in truly historic times. The rapid digitalization of healthcare fuels an accelerated transformation in our industry. This change requires leaders who are entrepreneurial, who trust and encourage teams to take risks, learn and progress quickly.

Program Characteristics/Scope

A rotational talent development program

12 months in different disciplines

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare

Roche is an Equal Opportunity Employer.