Field IT Support Engineer: Onsite Tech (L1/L2)
Teceze
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Job summary
Teceze is seeking an experienced Field IT Support Engineer to provide onsite technical support across customer locations, troubleshooting end-user hardware, software, network connectivity and IT infrastructure while resolving incidents within SLAs.
Responsibilities include onsite L1/L2 support, diagnosing Windows OS, Microsoft 365, Outlook and Teams issues, performing hardware installation and break/fix, and coordinating with remote teams and vendors. Travel between sites required.
Qualifications
- Freelance or onsite field IT support experience.
- Experience providing onsite L1/L2 IT support across client locations.
- Strong troubleshooting for Windows OS, Microsoft 365, Outlook and Teams.
- Knowledge of LAN/Wi‑Fi/VPN/DNS/DHCP basics.
- Experience with ITSM/ticketing tools and incident management.
- Willingness to travel between locations.
Responsibilities
- Provide onsite L1/L2 IT support to end users and customer locations.
- Troubleshoot desktops, laptops, printers, and peripherals.
- Diagnose and resolve Windows OS, Microsoft 365, Outlook, Teams issues.
- Perform hardware installation, replacement, and break/fix.
- Troubleshoot LAN, Wi‑Fi, VPN, TCP/IP, DNS, and DHCP connectivity.
- Manage incidents and service requests via ITSM/ticketing tools.
- Coordinate with remote L2/L3 teams, vendors and service providers.
- Travel between customer/branch locations as required.
- Follow client security, change-management and ITIL procedures.
Skills
Tools
Job description
Teceze is seeking an experienced Field IT Support Engineer to provide onsite technical support across customer locations, troubleshooting end-user hardware, software, network connectivity and IT infrastructure while resolving incidents within SLAs.
Responsibilities include onsite L1/L2 support, diagnosing Windows OS, Microsoft 365, Outlook and Teams issues, performing hardware installation and break/fix, and coordinating with remote teams and vendors. Travel between sites required.
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