Embedded Service Manager - Aviation Ops & Training (Kuwait)

Foreflight; Kuwait City; On-site; KWD 60,000 - 90,000; Full time

Job summary

Jeppesen ForeFlight is seeking an Embedded Service Manager to support the Kuwait Air Force, stationed onsite in Kuwait. The role requires deep knowledge of flight planning, operations, and aviation services, with a focus on safety, compliance, and efficiency.

You will deliver training, provide expert guidance on product usage, and govern service delivery while collaborating with military stakeholders to maximize ForeFlight value.

Qualifications

• Minimum 5 years of experience in aviation with expertise in flight planning, flight operations, flight support, or flight dispatch.
• Aero background in one or more: Flight deck operations, Piloting, International flight planning, Aircraft dispatch, Airline operations, Military flight operations.
• Fluency in English; Arabic an additional advantage.
• Ability to meet Kuwait Ministry of Defense base security requirements.

Responsibilities

• Provide daily subject matter expert support across Jeppesen and Boeing scoped products, services, and training.
• Design and deliver training sessions for military users, managers, and administrators on Jeppesen ForeFlight solutions.
• Contribute to aviation working groups as required.
• Maintain expert-level knowledge of flight planning processes, supporting technologies, and product solutions.
• Provide both remote and on-site troubleshooting and problem-resolution support.
• Oversee the delivery and governance of scoped services.
• Support flight planning data validation and related operational activities.
• Coordinate, track, and manage service tasks and support requests, ensuring all issues are logged via the formal support case process and progress is communicated through business tools including SalesForce.

Skills

Aviation experience

Flight planning

Training & facilitation

Customer education

Salesforce knowledge

Tools

Salesforce

Job description

Jeppesen ForeFlight is seeking an Embedded Service Manager to support the Kuwait Air Force, stationed onsite in Kuwait. The role requires deep knowledge of flight planning, operations, and aviation services, with a focus on safety, compliance, and efficiency.

You will deliver training, provide expert guidance on product usage, and govern service delivery while collaborating with military stakeholders to maximize ForeFlight value.