Desktop Support Specialist - 1469

VNS; Kuwait City; On-site; KWD 15,000 - 27,000; Full time

Job summary

VNS seeks a capable IT Support professional in Kuwait to manage incidents across hardware, OS, Citrix VDI, printers, and conferencing tech. You will handle onboarding/offboarding, patching, and contribute to major deployments like Windows 11 and MEM.

You will also train users and prepare end-user documentation while coordinating with vendors. The role requires strong communication, the ability to juggle priorities, and experience with VIP support and large-scale rollouts.

Qualifications

• Experience with hardware and OS patching.
• - 140 chars max.
• Experience in Citrix VDI environments.
• Strong communication and documentation skills.
• Ability to manage multiple priorities under pressure.
• VIP support and global end-user training experience.

Responsibilities

• Manage incidents (Break/Fix) for hardware, OS, applications, Citrix VDI, printers, connectivity, and conference room tech.
• Provide on-call support for Tier 1 and Tier 2 security incident tickets (weekly rotation).
• Handle onboarding/offboarding tasks and miscellaneous IT requests.
• Support Windows 11 rollout, domain migration, MEM rollout, Citrix VDI rollout, AV rollout, posture check rollout, hardware refresh.
• Conduct User Acceptance Testing for new images and projects.
• Manage OS and application patching/feature updates.
• Deliver global new-hire IT orientation and remote training.
• Create and maintain end-user instructions and technical documentation.
• Support company-wide town halls and customer engagement events.
• License provisioning/deprovisioning for platforms like Adobe Creative Cloud, Visual Studio/MSDN, SnagIt, Camtasia, Printer Logic.
• Ensure effective ticket and queue management.
• Provide VIP support for Customer C and C+1 team (~75 users).
• Interface with hardware vendors for planning and problem resolution.
• Configure and troubleshoot VPN clients; coordinate with Command Center.

Skills

Hardware troubleshooting

OS patching

Citrix VDI

Windows 11 rollout

Domain migration

Documentation

VIP support

Global end-user training

Ticket management

Vendor coordination

Education

Bachelor's degree in CS/IT or related field

Tools

MEM

Citrix VDI

VPN client

Ticketing system

Job description

• • Manage incidents (Break/Fix) for hardware, OS, applications, Citrix VDI, printers, connectivity, and conference room technology.


• • Provide on-call support for Tier 1 and Tier 2 security incident tickets (weekly rotation).


• • Handle onboarding/offboarding tasks and miscellaneous IT requests.


• • Support initiatives such as Windows 11 rollout, domain migration, MEM rollout, Citrix VDI rollout, AV rollout, posture check rollout, and hardware refresh.


• • Conduct User Acceptance Testing for new images and projects.


• • Manage OS and application patching/feature updates.


• • Deliver global new-hire IT orientation and remote training.


• • Create and maintain end-user instructions and technical documentation.


• • Support company-wide town halls and customer engagement events.


• • License provisioning/deprovisioning for platforms like Adobe Creative Cloud, Visual Studio/MSDN, SnagIt, Camtasia, Printer Logic.


• • Ensure effective ticket and queue management.


• • Provide VIP support for Customer C and C+1 team (~75 users).


• • Interface with hardware vendors for planning and problem resolution.


• • Configure and troubleshoot VPN clients; coordinate with Command Center.

Required Skills & Qualifications

• • Strong knowledge of hardware troubleshooting for PCs and peripherals.


• • Experience with OS patching, application updates, and Citrix VDI environments.


• • Familiarity with Windows 11 rollout and domain migration.


• • Excellent communication and documentation skills.


• • Ability to manage multiple priorities and work under pressure.


• • Experience in handling VIP support and global end-user training.

Preferred Qualifications

• • Bachelor’s degree in Computer Science, Information Technology, or related field.


• • IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.


• • Experience with MEM (Microsoft Endpoint Manager) and enterprise-level device management.


• • Knowledge of ITIL processes and best practices.


• • Prior experience in global IT support environments and handling large-scale rollouts.


• • Familiarity with security incident management and compliance standards.


• • Technical Expertise: Proficient in end-user computing and troubleshooting across hardware, OS, and applications.


• • Problem-Solving: Ability to diagnose and resolve complex technical issues quickly.


• • Customer Focus: Strong commitment to delivering high-quality support and ensuring user satisfaction.


• • Collaboration: Skilled in working with cross-functional teams and external vendors.


• • Adaptability: Comfortable handling urgent requests and dynamic priorities.


• • Communication: Clear and professional communication for training, documentation, and stakeholder updates.


• • Process Orientation: Attention to detail in ticket management and compliance.