Contact Center Representative - solutions by stc

stc Group; Kuwait; On-site; KWD 30,000 - 38,000; Full time

Job summary

stc Group is seeking a Contact Center Representative to support the customer care function, handle queries, and resolve issues under team supervision.

You will maintain product knowledge, adhere to SLAs, protect data confidentiality, and collaborate with the team to improve the customer experience. Strong English communication is required.

Qualifications

• Must have high school diploma or two-year diploma.
• Fair English skills; spoken, listening & written.

Responsibilities

• Attend to customer queries and ensure achievement of customer service targets.
• Provide rapid response to queries from affiliates and customers.
• Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements.
• Maintain knowledge of products and solutions to assist customers effectively.
• Follow guidelines to protect customer data confidentiality.
• Provide support to the Team Leader to enhance customer experience.
• Handle a shift as directed by supervisor.
• Participate in team meetings and perform other duties as directed by leadership.

Skills

Customer service

Communication

Problem solving

Team support

Education

High School Diploma

Two years Diploma

Job description

Job Description - Contact Center Representative - solutions by stc (21000017)

Job Description

Contact Center Representative - solutions by stc - ( 21000017 )

Description

Role: to provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader.

Responsibilities:

• Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution.
• Provide rapid response to queries from affiliates and customers.
• Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.
• Maintain the required knowledge level of the company’s products, services & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results.
• Follow and monitor the agreed on guidelines, policies, processes & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times.
• Provide Support to the Team Leader in order to enhance the customer experience.
• Handle a shift if necessary as directed by supervisor.
• Contribute to the communication plan through attendance of regular team meetings. Perform other duties as directed by Director, Manager or Other superiors.

Qualifications

• High School Diploma or Two years Diploma
• Fair English skills; spoken, listening & written