Client Relations Officer

Zad; Kuwait City; On-site; KWD 6,700 - 8,900; Full time

Job summary

ZAD in Kuwait City is seeking a Client Relations Officer for a full-time, on-site call center role. You will manage client relationships, handle inbound and outbound calls, address inquiries, resolve issues, and ensure customer satisfaction through clear, courteous communication and professional service delivery.

We offer a supportive team environment with growth potential; work schedule is five days a week, eight hours per day with rotating shifts, and a local accent is required to communicate

Responsibilities

• Manage client relationships and provide excellent service.
• Handle inbound and outbound calls and address inquiries.
• Resolve issues and ensure customer satisfaction through effective communication.

Job description

Job description

Company Description

ZAD is the brainchild of a group of young, passionate Kuwaiti financial professionals driven by a vision of fostering a culture of investment in Kuwait. And for this team, Zad began as a means to answer a need in the market: the need to make investment an accessible concept and viable choice for a broader audience

Role Description

This is a full-time, on-site Call Center role for a Client Relations Officer at Zad in the Kuwait City Metropolitan Area. The Client Relations Officer will be responsible for managing client relationships, handling inbound and outbound calls, addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and service delivery.

Key Details

• Work Schedule: 5 days a week
• Working Hours: 8 hours per day, rotating shifts (Only morning shift for females)
• Language: A local accent is required for effective communication with clients

ZAD supports growth and high potential team members. We will provide support to talented and ambitious team members to achieve their career goals.