ADPE Technician (Desktop Support) - Camp Arifjan, Kuwait (Active Secret Clearance Required)

Akima; Kuwait City; On-site; KWD 19,000 - 28,000; Full time

Job summary

Five Rivers Analytics (FRA), an Akima company, is seeking an ADPE Technician to provide professional laptop and desktop support in Kuwait for military and civilian customers. You will troubleshoot hardware, install software for Windows OS, join PCs to domains, configure network printers, and manage Outlook.

Medical and fitness evaluations are part of pre-employment. Responsibilities include configuring DoD-approved software, ensuring system security, resolving connectivity issues, and performing

Qualifications

• Must be a US citizen with an active Secret, or higher level, security clearance.
• High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.
• Prerequisites for in-country applicants: valid U.S. passport, IDP or Kuwait driver's license, U.S. driver’s license, medical qualifications and visa details.
• Must have DoD 8570 certifications (multiple listed) including CE/Security related.
• Strong customer service skills required.

Responsibilities

• Install, configure, and maintain DoD-approved communications software on government computers and configure network access.
• Install and configure network printers and manage Outlook and personal folders.
• Join client PCs to Microsoft Active Directory domains and ensure security software is up to date.
• Troubleshoot MS Exchange Server connectivity and general TCP/IP configurations as needed.
• Perform other duties as assigned.

Skills

Security clearance

US citizenship

Troubleshooting

Customer service

Windows OS support

Network troubleshooting

Active Directory

DoD 8570 CE certs

Medical/fitness readiness

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Outlook

PC hardware repair tools

Network printers

Job description

Five Rivers Analytics is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.

Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.

Responsibilities

• Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
• Installs and configures network printers.
• Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.
• Joins client computers to Microsoft Active Directory domains.
• Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
• Installs, configures, and maintains security software on military computer systems.
• Repairs and maintains desktop and laptop hardware.
• Performs other duties as assigned.

Qualifications

• Must be a US citizen with an active Secret, or higher level, security clearance.
• High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.
• Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications.
• Prerequisites for in-country applicants:
  • valid U.S. passport.
  • valid International Driver’s Permit (IDP) or Kuwait-issued driver's license.
  • valid U.S. driver’s license.
  • medical qualifications, self-identify current visa sponsor & employer.
  • a copy of your Civil ID and/or work visa.
• You must be able to meet all health requirements.
• Must be able to pass a details medical and dental exam.
• Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
• Must have a working knowledge of Microsoft Office software.
• Demonstrated strong customer service skills are mandatory.
• Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
  • IAT Level I Baseline:
  • Cisco: CCNA: Certified Network Associate - Security.
  • Cisco: CCNP: Certified Network Professional - Security.
  • CompTIA: A+ ce.
  • CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024).
  • CompTIA: CySA+ ce: Cybersecurity Analyst.
  • CompTIA: Network+ ce.
  • CompTIA: Security+ ce.
  • CompTIA: SecurityX ce.
  • GIAC: GCED: Certified Enterprise Defender.
  • GIAC: GCIH: Certified Incident Handler: Certified Incident Handler.
  • GIAC: GICSP: Industrial Cyber Security Professional.
  • GIAC: GSEC: Security Essentials.
  • ISACA: CISA: Certified Information Systems Auditor.
  • ISC2: CISSP (or Associate): Certified Information Systems Security Professional.
  • ISC2: SSCP: Systems Security Certified Practitioner.
  • Computing Environment Certificates.
  • CompTIA: Server+.
  • Microsoft: 365 Certified: Modern Desktop Administrator Associate.
  • Microsoft: MCSA: Windows 10.
  • Microsoft: MCSA: Windows Server 2012.
  • Microsoft: MCSA: Windows Server 2016.
  • Microsoft: MCSE: Cloud Platform and Infrastructure.
  • Microsoft: MCSE: Enterprise Devices and Apps.
  • Microsoft: MCSE: Private Cloud 2012.
  • Microsoft: MCSE: Server Infrastructure 2012.
  • Microsoft: MCT: Certified IT Professional.
  • Microsoft: MCT: Certified Systems Administrator.
  • Microsoft: 365 Certified: Endpoint Administrator Associate.
  • Microsoft: 365 Certified: Enterprise Administrator Expert.
  • Microsoft: 365 Certified: Messaging Administrator Associate.
  • Microsoft: 365 Certified: Modern Desktop Administrator Associate.
  • Microsoft: 365 Certified: Security Administrator Associate.
  • Microsoft: Certified: Azure Administrator Associate.
  • Microsoft: Certified: Azure Database Administrator Associate.
  • Microsoft: Certified: Azure Security Engineer Associate.
  • Microsoft: Certified: Azure Solutions Architect Expert.
  • Microsoft: Certified: Identity and Access Administrator Associate.
  • Microsoft: Certified: Information Protection Administrator Associate.
  • Microsoft: Certified: Security Operations Analyst Associate.
  • Microsoft: MCSA: SQL 2016 Database Admin.
  • Microsoft: MCSA: SQL 2016 Database BI Development.
  • Microsoft: MCSA: SQL 2016 Database Dev.
  • Microsoft: MCSE: Core Infrastructure.
  • Microsoft: MCSE: Database Management and Analytics.
  • Microsoft: MCSE: Productivity Solutions Expert.
  • Microsoft: MD-100: Windows Client.
  • Microsoft: MTA: Microsoft Technology Associate.
  • Microsoft: MTA: Windows Server Administration Fundamentals.

Any clearance requirements for this position are established by the government contract.

Job ID

2026-26291

Work Type

On-Site

Work Where it Matters

Five Rivers Analytics (FRA), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At FRA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders

FRA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers

FRA delivers streamline operations in support of an increasingly fast-paced, complex, and dynamic digital environment.

As a FRA employee

you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job ID:26291-en-us