Account Manager - Local Shops

Delivery Hero SE; Kuwait; On-site; KWD 10,000 - 17,000; Full time

Job summary

Talabat, part of the Delivery Hero Group, is hiring an Account Manager in Kuwait to lead relations with supermarket chains and drive growth across our multi-market platform. You will optimize restaurant content, negotiate terms, and coordinate digital initiatives with partners to ensure content accuracy and timely promotions.

The role requires strong communication, data analysis, and a customer-centric approach in a fast-paced, multinational environment.

Qualifications

• Bachelor’s degree in any discipline.
• 3–5 years in a similar role (Account Manager/Sales).
• Experience in FMCG, grocery, e-commerce, or retail preferred.
• Able to analyse data and sales statistics and curate a solution.
• Excellent communication & negotiation skills.
• Customer oriented and adaptable.

Responsibilities

• Maintain continuous business relationships with clients and supermarket chains.
• Provide excellent service and support to resolve operational issues.
• Keep client menus up to date and optimize restaurant content.
• Renegotiate commissions and build new commercial relationships.
• Manage advertisement sales, branding, banners, and newsletters.
• Generate coupons, promotions, and vouchers for shops.
• Encourage shops to use the online payment gateway and digital tools.
• Coordinate with shops to ensure live status of Talabat listings.

Skills

Communication

Negotiation

Data analysis

Customer focus

Adaptability

Education

Bachelor’s degree

Job description

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for an Account Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

What did we Order?

• Maintain continuous business relationships with clients/ supermarket chains.
• Provide excellent service and support in order to build strong relationships and resolve operational issues between clients/ Shops and company.
• Make sure that the menus of the clients are up to date at all times.
• Optimize the restaurant content (MOA, Delivery time).
• Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at Shops, banners and newsletter.
• Generating food coupons, promotions and vouchers from existing Shops.
• Convince clients / restaurants for brand promotion of Talabat pictures.
• Transmission method optimization: -Convincing clients / Shops to implement a track order feature and changing the transmission method to WLA.
• Convince the Shop to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
• Encourage Shops to subscribe to the online payment gateway.
• Coordinate with the Shop, if the shop is live or active on the Talabat website, checking and resolving the reason, such as shutting down or stopping delivery.
• Maintain accurate records of all sales and prospecting activities including:

-Sales calls

-Closed sales

-Follow-up activities

-Sales expense report

-Presentations

-Sales meeting report (new Shop)

-Daily signed contract report

Qualifications

WHAT DID WE ORDER?

• Bachelor’s degree in any discipline
• Previous experience in FMCG, mainly in grocery or E-commerce and retail companies is preferred
• From 3 to 5 years of experience holding the same title or relevant
• Able to analyse data and sales statistics and curate a solution
• Excellent Communication & Negotiation skills
• Customer Oriented
• Adaptability & Flexibility