Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Global People Sphere; Venezia; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading business consulting service is looking for an Operations Customer Expert fluent in Italian to join their team in Lisbon, Portugal. This full-time role involves responding to customer queries and managing support tickets in a dynamic multicultural environment. The company offers a competitive salary package with or without accommodation, health insurance from day one, and training opportunities. Apply now to build your career in customer operations.

Servizi

Health insurance

Meal allowance

Training allowance

Competenze

• Fluent in Italian for communication with customers.
• Ability to handle support requests via various channels.
• Experience in a customer-facing role preferred.

Mansioni

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Achieve performance goals and respect deadlines.

Conoscenze

Customer service

Communication

Problem-solving

Time management

Strumenti

CRM tools

Descrizione del lavoro

Join to apply for the Work in Portugal - Customer Operations/Italian Market (Accommodations from Day 1) role at Global People Sphere.

Want to Relocate to Portugal? We are looking for Italian‑speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position: Operations Customer Expert

Location: Lisbon, Portugal

Market: Italian‑Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back‑office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Option 1: With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 € / month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit‑in‑kind (200 declared on payslip, tax‑free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Option 2: Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379 € / month

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice
• Training allowance: 42.72 € per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal? A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

• Business Consulting and Services

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