Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Global People Sphere; Palermo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An international recruitment firm is seeking a Customer Operations Expert. This role is based in Portugal, focusing on the Italian market. Key responsibilities include handling customer inquiries, maintaining records, and conducting outbound calls. The position offers competitive compensation, including options for company housing and various allowances. The ideal candidate is fluent in Italian and English, with strong customer service skills. Join a multicultural team for a fulfilling career in customer operations.

Servizi

Meal allowance (7 € per working day)

Health insurance from day one

Monthly holiday & Christmas allowances

Training allowance (42.72 € per day)

Potential productivity bonus

Competenze

• Fluent in Italian and English for effective communication.
• Ability to handle customer requests via various channels.
• Experience with CRM tools for maintaining records.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets related to general queries and refunds.
• Conduct outbound calls to support customer success.

Descrizione del lavoro

Work in Portugal - Customer Operations/Italian Market (Accommodation from Day 1)

Join the Global People Sphere as a Customer Operations Expert located in Lisbon, Portugal. We are looking for Italian‑speaking talent who wants to build a career in Customer Operations and International Support while working in a diverse, multicultural environment.

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution and improve communication.
• Perform back‑office tasks that may involve outbound calls.
• Conduct outbound calls to promote products, collect feedback, and support customer success.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.
• Provide operational feedback and elevate cases when needed.

Salary Package

Option 1 – With Company Housing

Total Gross Cash Compensation: 1,050 € per month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 € per working day)
• Apartment benefit‑in‑kind (200 € declared on payslip, tax‑free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Option 2 – Without Apartment (Housing arranged by candidate)

Total Gross Cash Compensation: 1,379.00 € per month

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice.
• Training allowance: 42.72 € per day.
• Payment is made only if training is fully completed.

Working Conditions

• 40 hours/week + 1 hour lunch break.
• 22 vacation days per year.
• Italian holidays apply.
• If you work on a Portuguese public holiday, you receive a compensation day.
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train).

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!