Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Global People Sphere; Napoli; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading international company is seeking an Italian-speaking Operations Customer Expert to join their team in Lisbon. Duties include responding to customer inquiries and conducting outbound calls to enhance customer success. Ideal candidates are skilled in customer service and fluent in Italian. This role offers competitive gross compensation and various allowances, enhancing the overall benefits package.

Servizi

Health insurance

Meal allowance

Potential productivity bonus

Vacation days

Training allowance

Competenze

• Fluency in Italian is required.
• Experience in customer operations is preferred.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets related to general queries and refunds.
• Conduct outbound calls to promote products and gather feedback.
• Maintain accurate records using CRM tools.

Conoscenze

Customer service

Communication

CRM tools

Descrizione del lavoro

Want to Relocate to Portugal? We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position

Operations Customer Expert

Location

Lisbon, Portugal

Market

Italian-Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 / month

Includes:

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379.00 / month

Includes:

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance-based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on-the-job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!