Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Global People Sphere; Bologna; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading customer operations company is looking for an Operations Customer Expert to provide support in a multicultural environment in Lisbon, Portugal. This position is ideal for Italian-speaking candidates, with a competitive salary package including housing options and health insurance from day one. Responsibilities include responding to customer requests and conducting outreach. Opportunities for career growth and a balanced work-life environment await you.

Servizi

Health insurance from day one

Monthly allowances for holidays and meals

Potential productivity bonus

Mansioni

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Conduct outbound calls to promote products, collect feedback, and support customer success.

Descrizione del lavoro

Work in Portugal - Customer Operations/Italian Market (Accommodation from Day 1)

Want to Relocate to Portugal?

We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position

Operations Customer Expert

Location

Lisbon, Portugal

Market

Italian‑speaking

Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back‑office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escape cases when needed

Salary Package With & Without Accommodation

Option 1 – With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 €/month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit‑in‑kind (200 declared on payslip, tax‑free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Option 2 – Without Apartment (You arrange your own housing)

Total Gross Cash Compensation: 1,379 €/month

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice
• Training allowance: 42.72 €/day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Apply

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