Work in Portugal - Customer Operations/Italian Market

Cross Border Talents; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking an Operations Customer Expert to support Italian-speaking customers in Lisbon. Responsibilities include handling customer inquiries, maintaining records using CRM tools, and achieving performance goals. This position offers a gross cash compensation of €1,050 with accommodation or €1,379 without. Enjoy a multicultural work environment, 22 vacation days, and training allowance.

Servizi

Health insurance from day one

Monthly holiday allowances

Meal allowance

Competenze

• Fluency in Italian is required for customer interactions.
• Experience in customer service is a plus.
• Ability to manage time and meet performance goals.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets for general queries and refunds.
• Conduct outbound calls to promote products and collect feedback.

Conoscenze

Customer service skills

Problem-solving skills

Fluency in Italian

Strumenti

CRM tools

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back‑office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 / month
Includes:

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit-in-kind (200 declared on payslip, tax‑free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379.00 / month
Includes:

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance-based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!