Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Global People Sphere; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A customer service company is seeking a Customer Support Representative to work remotely from Portugal. The role requires proficiency in Italian and involves responding to customer inquiries, managing support tickets, and conducting outbound calls. The package includes a salary of up to €1,000 gross per month, bonuses, and an accommodation option. This is a great opportunity for those looking to build their career in a multicultural environment while enjoying the benefits of working in Portugal.

Servizi

Relocation support

Accommodation option within company building

22 vacation days per year

Competenze

• Fluent in Italian to assist customers effectively.
• Ability to handle multiple customer queries across different platforms.
• Experience with CRM tools to maintain accurate records.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets and resolve customer issues.
• Conduct outbound calls to promote products and gather feedback.

Conoscenze

Italian language proficiency

Customer support skills

CRM tools knowledge

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position:

Customer Support Representative

Location:

Remote in Portugal

Market:

Italian -Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

• Salary: Up to 1,000 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option

Studio apartment in a company shared building for up to 12 months

Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!