Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Global People Sphere; Roma; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A customer operations firm is seeking a Customer Support Representative to work remotely and support Italian-speaking customers. This role offers a competitive salary of up to €1,000 per month plus bonuses, and includes a studio accommodation option for candidates relocating from abroad. Responsibilities include responding to customer queries via various channels and conducting outbound calls to enhance customer experience.

Servizi

Performance and complexity bonus

Relocation support

Accommodation option

Competenze

• Must be fluent in Italian.
• Experience in customer support would be an advantage.
• Strong verbal communication skills are essential.

Mansioni

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Conduct outbound calls to promote products and collect feedback.

Conoscenze

Customer service expertise

Fluency in Italian

CRM proficiency

Communication skills

Strumenti

CRM software

Descrizione del lavoro

Work in Portugal - Customer Care/Italian Market (Remote Job with Accommodation)

We are looking for Italian‑speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location: Remote in Portugal
Market: Italian‑speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back‑office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Salary: Up to €1,000 + performance & complexity bonus gross/monthly (14 salaries per year)

Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option

Studio apartment in a company shared building for up to 12 months. Rent: €280/month; all utilities included (deducted from payslip).

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Compensation day for work on Portuguese public holidays

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Business Consulting and Services